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djr_uk
On our wavelength
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When is the speed boost due?

Hello all,

Just a question about when my speed boost to vivid 200 is going to occur. On the website it was saying between December 2016 to December 2016. Now the website has been updated and the date changed to...

"Hold on tight. Your speed boost is on the way…

Your speed upgrade will be ready to take your connection from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between July 2015 and July 2015"

I'm not overly anxious for it more curious as to when it would be. My speed utilisation issue has been fixed after many years so i'm enjoying very fast internet again so I probably wouldnt notice the increase anyway... 

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Dave_cq
Trouble shooter
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Re: When is the speed boost due?

"2015" ... It must be speeding backwards!     Smiley Surprised

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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stpuk
Dialled in
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Re: When is the speed boost due?

Had exactly the same problem so I phoned retentions who, after a quick check, pushed mine through as the proper boost rather than trying to charge and get you into a new contract. All done in a matter of minutes.

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