hiya @CicAndrews for this would require more manual intervention, since if the account was set for 70mb, using the old modem you wouldn't get online, so when its all wired up, activated best bet would be having a chat with customer services. and should be upgraded in speed within a few mins
---------------------------------------------------------- If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
On receiving your SH3 there should have been a telephone No to ring to activate it. Once activated the speed increase should be straight away! [As paul said earlier] 0800 9539500 -landline 0333 0003331 mobile
All that happened was that when I rung the agent to activate a second time (to re-activate to old VM modem) he said I was lucky that the line had not switched to 70mb. The agent said if the line had switched to 70mb then the agent would not have been able to re-activate the old VM modem.
Still does not answer my original question - what is the exact process that switches the line from 20mb to 70mb.
Thanks for your post and apologies to hear you had some issues when upgrading your line to the new speed.
Usually when an order is placed for new equipment with a new speed, it won't increase until the new hub is activated. From this point, the switch can sometimes be immediate although in some cases it can take up to 24 hours for things to go through.
If after the 24 hours, you still hadn't seen the increase then we would have chased this to find out where the issue lays.
Since posting have you been able to upgrade your speed and get new equipment working?
Come back and let us know.
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out
I have not attempted to re-install the hub 3.0 as I need all my connected equipment to work correctly with 100% certainty. But I will try again with the Hub 3.0 and see if I can get my other equipment working as smoothly as they do with my old VM modem.
I have read that the new V9.1.116V firmware will resolve my port forwarding problems. If it does not I will test with the Hub 3.0 in modem mode. If that doesn't work I will have to remove the Hub 3.0 again, and hope that I can reinstall my old VM modem.