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Smurff37
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Whats going on :( Area 01 Wigan fault F003478328

had a reviews date of 18/01/17 then received the following message from a mod team member:-

"Just a quick message to update you in regards to the current fault F003478328. This is now reported as resolved and you should start to notice an improvement in your speeds.

If you encounter any further speed issues please post back on the forum"

Speeds where great upto 6 oclock tonight then back down to between 5mb and 10mb, spoke to virgin media tech support and 45 mins later they are now telling me that the above fault is fixed but there is a new issue, its called SNR which is due to be fixed between now and 24/01/17. they said when this is fixed i will see an improvement, after 13 months of over utilisation i dont hold much hope, can any of the mod team confirm any of this please?

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SiKi
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Re: Whats going on :( Area 01 Wigan fault F003478328

I Just posted exactly the same.. what is going on does anybody at vm have a clue?
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Smurff37
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Re: Whats going on :( Area 01 Wigan fault F003478328

Hi Siki,

i have also replied to your thread lol if i dont laugh i will cry Smiley Sad

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SiKi
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Re: Whats going on :( Area 01 Wigan fault F003478328

I have a horrible feeling there pulling our chain on this one just checked the bqm graph and looks like every other one i have..

bqm180117.png

I do hope am wrong.

.

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Smurff37
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Re: Whats going on :( Area 01 Wigan fault F003478328

Theres something strange goin on as i am hittin 30mb download at the mo which i have never done at this time, the tech support did say my speeds would be up and down due to the SNR fault, problem is i dont know wat to believe now after 13 months of false promesis Smiley Sad
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Re: Whats going on :( Area 01 Wigan fault F003478328

Hello Smurff37

 

Really sorry for the continued slow peak time speeds, I can see you have called in but for the benefit of the thread I will repeat here. I can see no SNR issues. We moved some modems including your connection to another CMTS on the 13th as it was less congested, there was then a problem with the new downstream channels sharing all the load equally F005019516, yesterday we did a reset and it is looking better now, although that said it is early days and we are waiting for a weeks worth of usage data to fully assess the situation. Please give us an update in a weeks time and we will happily take another look.

 

Thank you for your patience 

Nicola

Virgin Media Forum Team
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