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BarneySimpson
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What to do about slow speeds?

Our internet is running incredibly slowly and has been for a couple of days now. I've called customer support but they have hung up on me twice whilst I was waiting on hold. What should I do?

Link below is to a speed test I did:

http://www.speedtest.net/result/5926312983.png

 

Thanks

Barney

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blazingmagnums
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Re: What to do about slow speeds?

Email the CEO. As helpful as the staff on here are a discount every month isn't what i want.

You'll get a call back in a few weeks

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Superuser
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Re: What to do about slow speeds?

Emailing the CEO (actually the secretary) will get you the same response as waiting on here for a forum team member.


Just remember if you bump your thread by replying you go to the back of the queue.


The only quicker ways to get through are (sadly) by phone and the webchat. You will be dealing with scripts though.
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Forum Team
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Re: What to do about slow speeds?

Hi BarneySimpson,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004977625). Our technicians are working to get this sorted and have set a review date of 12th April.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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redridinghood
Up to speed
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Re: What to do about slow speeds?

whisky tango foxtrot

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