Emailing the CEO (actually the secretary) will get you the same response as waiting on here for a forum team member.
Just remember if you bump your thread by replying you go to the back of the queue.
The only quicker ways to get through are (sadly) by phone and the webchat. You will be dealing with scripts though.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question
I'm really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004977625). Our technicians are working to get this sorted and have set a review date of 12th April.
I'm really sorry for any inconvenience this may cause.
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