Sorry to see that you're having connection problems, I know this is frustrating.
I've taken a look at your Superhub and I've noticed that we're currently working on a fault in your area. The ref is: F004757740 and it's due for review on the 29th March, while this is on-going you might notice that your peak time speeds are affected.
Please keep in touch so we can provide progress updates.
Thanks for your patience.
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It comes and goes - a few weeks ago our IP address was suddenly changed and the packet loss was significantly less. Latency, however, is a lottery. I find that rebooting the router now and then keeps things down, but things can still be difficult with streaming, even YouTube clips. Here is a typical reboot pattern: