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ElviraKate
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What on earth is going on?

... or actually, what is *not* going on. BQM graph this evening: it's often quite bad but rarely this bad.
BQM061216.png

This forum is spectacularly slow to load as well...

So what is going on? We are in SE13 here, practically line-of-sight from the massive Virgin centre in Lewisham.

Kate

 

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Re: What on earth is going on?

Hey Kate,

 

Thanks for posting Smiley Happy

 

Sorry to see that you're having connection problems, I know this is frustrating.

 

I've taken a look at your Superhub and I've noticed that we're currently working on a fault in your area. The ref is: F004757740 and it's due for review on the 29th March, while this is on-going you might notice that your peak time speeds are affected.

 

Please keep in touch so we can provide progress updates.

Thanks for your patience.

Heather_J

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ElviraKate
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Re: What on earth is going on?

March?

MARCH????????

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Re: What on earth is going on?

Hey ElviraKate,

 

Thanks for getting back to me Smiley Happy

 

I completely appreciate this is frustrating and if I could quicken up the process then I would.

 

Please stick around and bump your thread for further updates.

 

Thanks again,

Take care.

Heather_J

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Bestie
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Re: What on earth is going on?

I am connected to the same node as your Kate and I have had this issue for +2 Years so I welcome you!

 

The March date will probably be pushed back as the last one was meant to be this month.

 

I am in SE3.

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ElviraKate
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Re: What on earth is going on?

It comes and goes - a few weeks ago our IP address was suddenly changed and the packet loss was significantly less. Latency, however, is a lottery. I find that rebooting the router now and then keeps things down, but things can still be difficult with streaming, even YouTube clips. Here is a typical reboot pattern:

21122016.png

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