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sharpshooter84
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What is going on around 5pm Croydon?

My broadband is coming to a stand still at around 5pm. Ive recorded some BQM graphs over various days. The pings and download speed go to crap and the modem reboots frequently for an hour or so at this time. Please advise...

My Broadband Ping - Hub 3 Router

My Broadband Ping - Hub 3 RouterMy Broadband Ping - Hub 3 RouterMy Broadband Ping - Hub 3 Router
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Re: What is going on around 5pm Croydon?

Hi sharpshooter84,

 

Thanks for taking the time to post on the community.

 

My apologies you are experiencing issues with your broadband connection.

 

I've taken a look at the network, and I am unable to see any issues that would cause packet loss, high ping and slow speeds. The network segment is running stable.

 

I can see that you are using the Hub in modem mode, are you using your own router? If so do you get the same issue if your equipment was disconnected?

Have you got an up to date BQM graph that you could post please?

 

Hope to hear from you soon

Sam


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sharpshooter84
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Re: What is going on around 5pm Croydon?

Hi thanks for replying. Im back again and its issues again around 5pm. Heres an up to date BQM graph and as you can see there is packet loss around 5pm.

 

My Broadband Ping - Hub 3 Router

 

Im on the 200mb gamer package and at around 5pm for around an hour or so I get buffering when streaming video and when running speed tests ect Im getting higher than normal pings and download speeds of a couple of mbps. I have BQM graphs going back a couple of months and they all show packet loss at around 5pm for a short period of time. At the same time, if I do a bandwidth test I am getting very slow speeds. At any other time of day I am getting 220mbps down and 20mbps up... but something is up at the head end around 5pm. Can this be investigated please?

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sharpshooter84
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Re: What is going on around 5pm Croydon?

Its into the 5pm window and once again I have crap internet. I did a speed test at 4:30pm and I was getting a solid 220mbps download and solid 20mbps upload. Half hour later and im getting random download speeds ranging anything from below 1mbps up to about 20mbps but with packet losses occurring and multiple modem reboots. I can post as many BQM graphs as you want, they show clear packet less at 5pm for about an hour and at no other time of the day. 

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Bestie
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Re: What is going on around 5pm Croydon?

My Broadband Ping - Virgin Media 2

 

I am getting disconnections around the same time now too.

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Re: What is going on around 5pm Croydon?

Hi sharpshooter84,

I'd like to run some real time diagnostics on your connection around the time that you're experiencing the packet loss.

Next week I'll be on a late shift, finishing at 10pm, so I hope you don't mind waiting until then?
In the meantime would you please run a traceroute to bbc.co.uk and post the output on here along with a ping test to the same destination? 

Many thanks,


Jen
Forum Team



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sharpshooter84
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Re: What is going on around 5pm Croydon?

Hi thats fine by me

 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\gpjmo>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 10 ms 9 ms 10.165.52.1
3 10 ms 11 ms 10 ms croy-core-2a-xe-815-0.network.virginmedia.net [81.96.228.141]
4 * * * Request timed out.
5 * * * Request timed out.
6 16 ms 18 ms 15 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
7 24 ms 23 ms 19 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
8 24 ms 27 ms 37 ms 212.58.239.249
9 * * * Request timed out.
10 * * * Request timed out.
11 20 ms 18 ms 18 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
12 22 ms 22 ms 20 ms 132.185.255.148
13 23 ms 24 ms 24 ms 212.58.244.23

Trace complete.

C:\Users\gpjmo>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.23] with 32 bytes of data:
Reply from 212.58.244.23: bytes=32 time=24ms TTL=51
Reply from 212.58.244.23: bytes=32 time=22ms TTL=51
Reply from 212.58.244.23: bytes=32 time=29ms TTL=51
Reply from 212.58.244.23: bytes=32 time=34ms TTL=51

Ping statistics for 212.58.244.23:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 34ms, Average = 27ms

 Current BQM and bandwidth test.

My Broadband Ping - Hub 3 Router

 

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vrbarreto
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Re: What is going on around 5pm Croydon?

I'm getting awful speed as well and it seems to be random.

Really poor response from any device e.g


Tracing route to newswww.bbc.net.uk [212.58.244.57]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.0.1
2 1082 ms 527 ms 649 ms 10.165.96.1
3 537 ms 768 ms 850 ms croy-core-2a-xe-820-0.network.virginmedia.net [81.96.228.149]
4 * * * Request timed out.
5 * * * Request timed out.
6 1760 ms 2410 ms 1020 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
7 * * * Request timed out.
8 635 ms 849 ms 773 ms 212.58.239.249
9 * * * Request timed out.
10 * * * Request timed out.
11 1307 ms 1219 ms 552 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
12 984 ms 969 ms 514 ms 132.185.255.148
13 1111 ms 1278 ms 1325 ms bbc-vip102.telhc.bbc.co.uk [212.58.244.57]

Trace complete.

 

Also the same to my corporate network...

 

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sharpshooter84
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Re: What is going on around 5pm Croydon?

Crap download speeds as soon as 5pm comes around. Its noticeable when loading web pages, its like going back 15 years ago to dial up. 

This is very poor for £50 plus its becoming a daily occurrence now and im starting to get annoyed. 

BQM starts to show packet loss at the same time as the download crippling.

My Broadband Ping - Hub 3 Router

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Re: What is going on around 5pm Croydon?

Hi sharpshooter84,

Thank you for posting that data, appreciate it Smiley Happy
I have run a number of real-time tests on your connection:

From the default gateway (at your CMTS)

Sending 1000, 100-byte ICMP Echos to ***.**.***.**, timeout is 2 seconds:
Packet sent with a source address of **.**.***.*
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 6/6/58 ms

From the default gateway to your Hub

Sending 1000, 100-byte ICMP Echos to **.**.***.**, timeout is 2 seconds:
Packet sent with a source address of **.**.***.*
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 6/9/98 ms

I'm not able to replicate your data right now.

So I'd like to arrange for an engineer visit (this will be required anyway should I escalate this to Networks). He'll be able to check out the local connection and escalate to a Networks Technician if needed. Please reply to my PM (purple envelope icon, top right of page) and I'll get an appointment scheduled.

Thanks,


Jen
Forum Team



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