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BlueDot
On our wavelength
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What a difference 14 hours make

This is why I'm leaving Virgin Media as soon as my contract up.

7am:

7am 2017-01-30.png

9pm:

9pm 2017-01-30.png

What's the point of 200Mbs if I can't get any where near it when I need it most?

 

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Re: What a difference 14 hours make

Hi there BlueDot,

 

Thanks for taking the time to post on the community.

 

Sorry to see you are experiencing slow broadband speeds during the evenings.

 

Looking at your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003933493 and has a review date of 29th March.

 

I did also notice that the downstream power levels are too high at +13 dBmV and I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM which you will find by clicking on the purple envelope icon in the right corner.

 

Hope to hear from you soon

Sam


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