Virgin you are taking the p** here.How can you clame this when the forum is full of complaints regarding the dial up speeds sorry fiber broadband speed.Less than 1mps is not customer speed satisfaction.Selling broadband packages to over subcribed areas is not Best Broadband provider.The only award you should have got was for taking your loyal customers for mugs yet again award 2016.
I am a new customer, and this is very true. The service in SW4 area get slower and slower starting from circa 7pm in the evening. The latency and quality is getting worse around this time. It is not possible to watch anything on Netflix and or Amazon Prime Video due to buffering, BBC channels are the same.
The quality deteriorates to the point, where my LTE (4G) offering from Three works far better than 200 Mbps broadband package I pay for (bah, I wish I knew it would not work, before ordering), which is truly depressing given how much it costs.
For example (18/10/2016 at 21:10:00):
Speed test (DigitalOcean in London)
Especially the reply from google.com is worrying, as it shows a clear over-subscription of the service in the area. You can virtually forget about playing anything on-line like e.g. EVE Online, etc. Latency is just too much to handle.
Granted, it works nice at 6am in the morning, but who cares around this time? The service is most impacted when people are trying to enjoy their evenings and relax.
I am on a 802.11ac (5GHz) on a non-overlapping channel, and I have tried both 20MHz and 40MHz width of the channels to get the most out of it, and to keep decent SNR (since my neighbours all seem to live on 2.4 GHz at channel 6, LOL).
And... it does not work well, and often it is extremely frustrating.
I changed my package from a 150 to a 100 and receive exactly the same speeds, for less.3 years they sent promised upgrade dates. Nothing has changed in fact its deteriorating. Speeds of 2.8 ish around D 9 pm most nights. Disgruntled...