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patw12
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W12 slow speed (3Mbps)

Hey guys.

I moved in to the house about two weeks ago (internet here has been installed a week before that) and since then connection seems to be very bad. I don't think that i can contact VM directly as the contract is not on me (contacted the agency already and so far no one did anything so decided to get some help here).

I am checking the speed at speedtest.net and sometimes it does get to 45Mbps (not too -often though) but throughout most of the time it is like someone just laughing in my face (2-3Mbps)

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)202750000210750000218750000226750000234750000242750000250750000258750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)7.9815.655.136.216.456.496.687.00
RxMER (dB)37.6425.8936.6137.0937.9437.9437.9437.94
Pre RS Errors4975103355579332283982307297
Post RS Errors29135573484293282982298297

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.02.0N/AN/A
Channel ID21N/AN/A
Frequency (Hz)3940000046200000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation64QAM32QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)44.5044.50N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
10/01/2017 10:49:11 GMT10/01/2017 10:49:11 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:48:55 GMT10/01/2017 10:48:55 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:48:25 GMT10/01/2017 10:48:25 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:48:05 GMT10/01/2017 10:48:05 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:47:57 GMT10/01/2017 10:47:57 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:47:41 GMT10/01/2017 10:47:41 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:47:23 GMT10/01/2017 10:47:23 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:47:07 GMT10/01/2017 10:47:07 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:46:31 GMT10/01/2017 10:46:31 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:46:15 GMT10/01/2017 10:46:15 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:45:27 GMT10/01/2017 10:45:27 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:45:13 GMT10/01/2017 10:45:13 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:44:35 GMT10/01/2017 10:44:35 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:44:17 GMT10/01/2017 10:44:17 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:43:57 GMT10/01/2017 10:43:57 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:43:51 GMT10/01/2017 10:43:51 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:43:39 GMT10/01/2017 10:43:39 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:43:27 GMT10/01/2017 10:43:27 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:43:15 GMT10/01/2017 10:43:15 GMTWarning (5)84020200Lost MDD Timeout
10/01/2017 10:42:29 GMT10/01/2017 10:42:29 GMTWarning (5)84020200Lost MDD Timeout

 

I just reset the router - before the ammount of errors on the second channel was something like -17898764...

Can someone tell me if anything seems wrong here so i can send that topic to the landlord and maybe finally someone will actually do something about it.

Thanks guys,

Pat.

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Superuser
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Re: W12 slow speed (3Mbps)

You have a dodgy downstream channel (2) which is probably causing your poor speeds (Assuming you are testing the speeds wired to the hub)

One of your upstream channels is falling back to 32QAM which would suggest the presence of some noise on the upstream, but shouldn't be too much of a concern at present.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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patw12
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Re: W12 slow speed (3Mbps)

Thank you for your answer.

At the moment I have no internet connection whatsoever (luckilly internet on mobiles is so good these days).

Log states RCS Partial Service. It is not locking to that dodgy 2nd channel at all at the moment.

The double arrow on the router is green not blue as before.

Smiley Sad

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Re: W12 slow speed (3Mbps)

If the tick light is flashing ,then you have lost connection to VM's servers. The flashing green lights would indicate the hub is trying to register with VM's servers trying to get you connected.

It looks like the CMTS is trying to put your hub in partial service mode which should give you a useable connection when one or more channels fail.

It looks like you need to ring in on this one and brave the offshore call center as it takes the VM Forum Team about a week to reach threads at the moment.

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Re: W12 slow speed (3Mbps)

Hey patw12,

 

Welcome to the community Smiley Happy I'm sorry to hear you're suffering from slow speeds at the moment. I understand how frustrating this can be.

 

I've tested your connection and can see there's currently an SNR outage on your network cable. Our engineers are working to sort this asap, though it has been ongoing for a few days now. The reference is F004977689. Everything else is testing OK, so I believe this is the cause of the issues you're seeing.

 

Keep an eye on things and feel free to bump this thread in a day or two to check progress.

Kev

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