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hoopsy
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Vivid200 issues - slow internet, bad downstream data

Hi,

Can someone from he VM team please look into my connection and advise.

Been having slow responses - down to 1Mb/s over the last week or so. Have reset modem several times.

Have attached two screenshots of modem downstream data, and doesn't look too healthy at all ? (one is shortly after rebooting modem, the second is shortly after that again)

Thanks

Screen1Screen1Screen2Screen2

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Re: Vivid200 issues - slow internet, bad downstream data

Hi hoopsy,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and I can see a few issue with the signal that are likely causing problems.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust those levels.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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