Welcome back to the community and thanks for posting.
Sorry to read that you're experiencing slow broadband speeds.
When I checked your connection, there is a high peak time traffic fault in your area which is causing slow broadband speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003655365 and with a review date of 18th May.
Do you get these slow speeds during peak hours or can it be during the daytime also? I appreciate that you have tried speed tests through a wired connection, have you tried a test whilst the Super Hub is in modem mode to see if the speeds differ?
I phoned up VM after I made my post and was told the same.
It does seem to be mainly peak times, though I'm not getting full speed right now but no as bad as at night. I am in already modem mode.
Not very happy about how long it will take to fix since I'm not getting what I'm paying for but hopefully it'll get sorted soon enough.
I think I should have been informed of this problem when the engineer came to fit the equipment. Keeping the customer informed should be a priority in all cases. Stops us thinking we've been conned out of our hard earned!
Under the voluntary code of practice on broadband speeds, Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor. Ofcom and ISPs have agreed a revised code which came into effect on 1st October 2015.
Links to the revised code, and a plain English guide for consumers are provided below.
List A shows those ISPs who have confirmed that they have now implemented and are signed up to the 2015 Code. ISPs who have signed up have agreed to abide by the principles and spirit of the Code. This does not guarantee compliance but we expect signatories to commit to honour the letter and spirit of the Code. We will monitor compliance with the Code using measures such as ongoing mystery shopping.
List B below shows those ISPs who informed us, at the time of implementation of the revised 2015 voluntary Code of Practice or at a later stage, that they want to sign up to the Code once they are compliant with the requirements.