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M1nelab
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Vivid 200

Upgraded my broadband package to Vivid 200 last December so we could stream netflix and amazon tv but it keeps buffering. So Ive been doing some test to check the speed using broadband.co.uk on two occasions ive managed 100+mb... ive tested the equipment and thats ok, some other virgin users in NG21 say there is a problem and should be fixed this month but cant find any info anywhere

2018-01-22 20_49_41-Broadband Speed Test.pngDoes anybody else have any info or should I just phone in and whinge???

 

Cheers

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nigelhart
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Re: Vivid 200

I also have Vivid 200 but it is anything but vivid. I did a speedtest tonight and the best download I got was 11.6 Mbps and upload 11.5 Mbps. very disappointing.

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Re: Vivid 200

Hello both, 

Thanks for getting in touch Smiley Happy

Sorry for the slow speeds you're getting, I appreciate it's disappointing. For us to investigate, we need to know what your hard-wired speeds are, so please perform another speed test while connected via Ethernet and let us know the results. If the correct speed is reaching your property, then we know we have a wireless issue on our hands. 

Hope to hear back from you soon, 

Take care. 

Heather_J

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M1nelab
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Re: Vivid 200

Connected my laptop directly to the superhub and still no better, except on the 27th when Virgin came out to fix a problem with the exchange box down the street, got 142 but its not lasted. Here's my latest:

2018-01-31 19_27_22-Broadband Speed Test.png

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Re: Vivid 200

Hello again M1nelab, 

Thanks for the data Smiley Happy

What speed test site are you using? I'm not familiar with it, we usually use speedtest.net it tends to give consistent results. Any difference with this site?

Speak soon,

Take care. 

Heather_J

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M1nelab
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Re: Vivid 200

Both compare

2018-02-07 20_09_28-Speedtest by Ookla - The Global Broadband Speed Test.png2018-02-07 20_09_46-Broadband Speed Test.png

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Costa75
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Re: Vivid 200

Really this start to be a Joke .
http://www.speedtest.net/result/7038821003.png
My Speed just now and im on Vivid200 As well .
Pay for 200 and get 1 .
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Re: Vivid 200

Many thanks for updating M1nelab,

 

I've checked things from this end for you and there appears to be an issue present concerning your equipment SNR level that I'd like for an engineer to check.

 

I've sent you a private message so that we can get this arranged.

 

Hope to hear back from you soon,

 

Nat_J


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