Thanks for getting in touch with us about the Vivid 200 upgrade.
I apologise about the issue with the message you were seeing on the Speed Boost page when you last checked. I've checked the page now and can see that it's showing as ready for now.
In order for us to look into this a little further for you I'm going to send a pm to your that you can find in the purple envelope next to your forum name.
If you could pop a reply back to me on this, that would be lovely.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"