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ryansharpe_1
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Vivid 200 only getting around 50

This is our 1st time having Virgin which I believe could be one of the reasons to the slower than intended speeds. But it just seems odd that I am only getting a quarter of the speeds on average. We only got virgin on the 24th (today being the 25th) but I don't think that is a excuse. Back when I had talktalk we got a upgrade to 55mbps and that actually stayed at 70mbps until we switched. I have looked on the forums and seen multiple posts like this one. I have seen people talking about the max traffic rate at which the download speed is at. Mine is 230000000 which I believe is correct, which makes no sense as I am only getting ~50mbps. If anyone could please tell me what I could do to maybe fix or the problem or who I can call to fix the problem that would be greatly appreciated.

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legacy1
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Re: Vivid 200 only getting around 50

testing by wireless?

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ryansharpe_1
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Re: Vivid 200 only getting around 50

It is the same with ethernet as wireless.
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ryansharpe_1
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Re: Vivid 200 only getting around 50

Well... i get 60mbps on ethernet and 40mbps on wireless.
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Re: Vivid 200 only getting around 50

Hi ryansharpe_1,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005007918). Our technicians are working to get this resolved and have set a review date of 4th October 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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