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Mufc-1972
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Message 1 of 12
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Vivid 200 gamer pathetic speeds

so I decided to upgrade to the vivid gamer broadband as I have a few gamers in my household . 

Where do start....

i am getting no where near the the advertised 200mb upload. I am lucky if I get 60 /80mb.  As for the upload I average 4/5mb so that is no where near the advertised 20mb.

i have tried wifi and Ethernet wired and still the same speed. I have used a couple of speed test sites and they all give the same results 

why oh why should I have to pay for this service when it is clearly false advertising .

i shall be contacting customer serices to discuss what is going to be done. 

Im sure I have a 14 day cooling of period and I have have sky waiting in the wings to offer me a more reliable broadband speed .

 

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Superuser
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Message 2 of 12
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Re: Vivid 200 gamer pathetic speeds

If you've upgraded to gamer tier, you have 14 days to revert to your original bundle- not cancel your contract.

Not trying to be awkward, just pointing out the whys and wherefores.

What were your speeds like BEFORE you upgraded?

 


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stevedh2
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Message 3 of 12
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Re: Vivid 200 gamer pathetic speeds

Also do you get these speeds all day or just in the evening.

And when you connect wired is it over a gigabit connection ?

and it may be worth posting the router stats here as you may need your levels adjusting.

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Mufc-1972
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Message 4 of 12
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Re: Vivid 200 gamer pathetic speeds

Well I cancelled my ivo service cause that was **bleep** and they said I would have to start a new conctract on my broadband . I was persuaded to go for the vivid gamer as I was getting poor speeds on the 100mb service before . I was getting around 30/40 mb. So basically the same as I am I getting now.

so as for the 14 day cooling off I think I am right ! 

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Mufc-1972
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Message 5 of 12
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Re: Vivid 200 gamer pathetic speeds

Speeds all day ....

yes I am using appropriate Ethernet cables. It's the same crap speeds when I use wifi as well

and how do I post stats ......! 

 

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Mufc-1972
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Message 6 of 12
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Re: Vivid 200 gamer pathetic speeds

 

IMG_0002.PNGe

 

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SparkyKarl
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Message 7 of 12
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Re: Vivid 200 gamer pathetic speeds

The reason you're getting poor speeds is because of over-utilization by Virgin Media. This is an on-going issue all across the country and has gotten worse because they've done nothing to fix the problem but sign up more subscribers to there broadband.. I'm on 150MB connection but it can drop as low as 20 / 5 MB. It's funny, because until I switched to 150MB from 100MB which was a free upgrade I never had any issues. 

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Mufc-1972
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Message 8 of 12
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Re: Vivid 200 gamer pathetic speeds

Hi
I agree . I will be giving them a phone call today . The only thing putting me off leaving is that I will lose my @virginmedia.com email addresses . But I suppose I can sort that out

Pathetic
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Mufc-1972
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Message 9 of 12
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Re: Vivid 200 gamer pathetic speeds


Mufc-1972 wrote:
Hi
I agree . I will be giving them a phone call today . The only thing putting me off leaving is that I will lose my @virginmedia.com email addresses . But I suppose I can sort that out

Pathetic

Speed checked this morning ... still crap

IMG_0004.PNG

 

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Mufc-1972
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Message 10 of 12
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Re: Vivid 200 gamer pathetic speeds

 

IMG_0005.PNG

 

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