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Oubliett_e
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Vivid 200 - Very Slow Speed Average 50 -60 Mbs

Hi,

I am a new customer of a little over a week.  I have Vivid 200  on a Hub 3.0 and have found that my broadband speed is very slow indeed.  It runs around 50-60 Mbs on wireless and very slightly faster when cable linked to the router.  Today's speed test is below.

Ping Download Upload
161 ms57.32 Mb/s12.65 Mb/s

 

I could do with some help on sorting this out - anyone have any suggestions?  I really don't think I should be paying top whack for something that is running at 25%!

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Re: Vivid 200 - Very Slow Speed Average 50 -60 Mbs

Hi Oubliett_e,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your new Hub 3.0.

 

I've run diagnostics on your equipment and I can see an issue with your Modem SNR that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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