I just upgrade to Vivid 200 Gamer ( from Vivid 100). and now the speed is very slow.
- 15Mb in the evening
- max 30Mb rest of the day
- Sometimes up to 100Mb, but very unusual
- Upload is ok: 20mb
I tried to contact support, but they don't want to help, as I only have wifi devices. They want me to get an old PC with ethernet port. I am afraid I don't have, I don't know anybody with PC anyway, everybody is on Mac. And I am not going to buy an old PC just to have access to the Virgin support.
I am sure it has nothing to do with wire/wireless, as before Saturday, my speedtest was showing 100mb on my iPhone 7. Since upgrade to Vivid 200 Games, same speed test shows 15Mb.
You're problem is not connected to fare use policy, but simply too many people sharing the available bandwidth at your location. Virgin is very slowly improving the areas with the worst contention. When a member of staff gets around to looking at your message, they will be able to tell you if your area has been flagged and when its next review date is etc.
That aside, as far as I can tell Virgin's fare use policy only effects upstream speeds anyway.
I would suggest though getting a cheap usb gigabit ethernet adaptor for your mac or you'll never know if the reason you're not getting the most out of your connection is down to wifi issue or actual internet issues.
It is also possible that you don't have evening contention issues, just a neighbour who only switches their wifi on during the evening...
The problem is you can't prove that without a wired connection ?
Ok the evidence i.e. you had a 100 before and now you don't does imply that your connection has got worse, however it could be argued that some other factor could have changed, and speed tests via wifi are effected by too many aspects to be considered reliable.
BTW did your upgrade also result in a change of superhub ?