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Damo31
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Vivid 200 Gamer slow upload speed

Having just upgraded to the vivid 200 gamer package to enable me to stream games to twitch at a higher bitrate, I have noticed that the upload speed is only about half what i'm paying for, about the same as my vivid 152 package, any ideas what the problem could be?

http://www.speedtest.net/my-result/6117275418

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Damo31
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Re: Vivid 200 Gamer slow upload speed

I forgot to mention that I live in a semi rural area and the download speed is better than I'm paying for so I doubt its high network traffic
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Superuser
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Re: Vivid 200 Gamer slow upload speed

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Damo31
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Re: Vivid 200 Gamer slow upload speed

1 298750000 4.8 37.3 256 qam 13
2 322750000 4.6 37.3 256 qam 16
3 314750000 4.8 37.3 256 qam 15
4 306750000 4.6 37.6 256 qam 14
5 290750000 4.8 37.3 256 qam 12
6 282750000 4.8 37.6 256 qam 11
7 274750000 4.8 37.6 256 qam 10
8 266750000 4.6 37.3 256 qam 9
9 258750000 4.6 37.6 256 qam 8
10 250750000 4.9 37.6 256 qam 7
11 242750000 4.9 37.6 256 qam 6
12 234750000 5 37.6 256 qam 5
13 226750000 5.3 37.3 256 qam 4
14 218750000 5.5 37.6 256 qam 3
15 210750000 5.5 37.3 256 qam 2
16 202750000 5.8 37.6 256 qam 1

15 60300000 ATDMA 35.5 16 qam 6400000 5120
13 45800000 ATDMA 35.5 16 qam 6400000 5120

1970-01-01 00:01:33.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:34.00 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:27.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.00 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-09 18:00:50.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-09 18:01:33.00 69010200 SW Download INIT - Via Config file
2017-03-09 18:06:00.00 69010900 Disruption during SW download - Power Failure
2017-03-09 18:06:04.00 69010200 SW Download INIT - Via Config file
2017-03-09 18:11:45.00 69010900 Disruption during SW download - Power Failure
2017-03-09 18:11:59.00 69010200 SW Download INIT - Via Config file
2017-03-09 18:24:59.00 69011200 SW download Successful - Via Config file

 

Hope that helps.

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Damo31
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Re: Vivid 200 Gamer slow upload speed

Got even worse tonight, so much so that I started dropping frames on my stream, not at all impressed!!

http://www.speedtest.net/my-result/6122656551
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Forum Team
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Re: Vivid 200 Gamer slow upload speed

Hi there Damo31,

 

Welcome to the community and thanks for posting.

 

My apologies you are having an issue with the upload speeds.

 

Looking at the network there is high traffic on the upstream channels which I have raised to our networks department for further investigation. Once I have more information I will let you know.

 

Will speak to you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Forum Team
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Re: Vivid 200 Gamer slow upload speed

Hi Damo31,

 

Just wanted to let you know more information in regards to the fault I raised.

 

The reference number is F005150627 and has a review date of 3rd May.

 

If there is anything else you would like me to check, by all means let me know.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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