Do you ever get 200Mbs? At say morning/after midnight (not on weekends)?
Has the term peak time over utilization/contention been said to you by the people on the phone?
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My apologies that you are experiencing slow broadband speeds.
I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running stable with no issues.
I appreciate that you have tried on both wired and wireless for testing the speeds, however they are the same. Can you try a speed test whilst the Super Hub is in modem mode please as this will eliminate other devices connected?