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Dreamfinder
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Vivid 150 upgrade?

I have not received any further information regarding this order even though it states:
 "We'll email you in the next 48 hours to let you know the exact cost of your order, even if there?s no change to your monthly bill."

I was assuming this was a free upgrade to my existing broadband speed. 

Please confirm whether this is a free upgrade.
If this is NOT the case then I wish to cancel the order. 

Regards

On 31 Mar 2017, at 13:51, webteam@virginmedia.co.uk wrote:

 

Thank you for choosing Virgin Media
Order date: 
Friday, March 31, 2017
Order ref: 
WS4185002
Hello Adrian,
Thanks for upgrading your Virgin Media package. To help you keep track of your order, there's a summary of what you chose further down the page.
Your order 

VIVID 150 Optical Fibre 
Your extras
We'll email you in the next 48 hours to let you know the exact cost of your order, even if there?s no change to your monthly bill. Don't worry, if there is a change to your bill, we?ll make sure you get the very best price we can give you based on the mix of services in your package. If you?ve opted in for a free speed upgrade, then don?t worry it?s free of charge and won?t change your monthly bill. 
Got any questions?
We're here to help, so if you have any more questions just click here
We hope you enjoy your new services,
The Virgin Media teamIMG_3189.PNG