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ChrisP_Liv
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Vivid 150_L31 10Mbit Download Speed

Hi,
I have been getting, over the past month, really poor DL performance on my Vivid 150Mb service. UL is steady on 10Mbit but the DL is varying around 10 - 40Mb. I have the SH2ac set to modem into an Asus NT-66U router and I use wired connection to my Win 10 PC. The PC has gigabit net and I have previously regularly got the full 150Mbit advertised, just not anymore Smiley Sad

I have so far:
Checked connections between wall socket and modem are tight - ok
Reset SH several times including trying to turn it back into router and then back into modem mode - no change

Don't know what else to do....The online Virgin Media "check your status" says nothing is wrong but there clearly is.
Please can someone more knowledgeable than me help?

Router info:

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 9 10 11 12 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.65 4.76 4.56 4.67 4.77 4.65 4.20 4.27
RxMER (dB) 37.36 37.36 37.09 37.64 37.94 38.26 37.94 37.36
Pre RS Errors
313 339 309 307 336 287 1044 301
Post RS Errors
303 304 308 307 336 285 1044 286

Upstream US-1 US-2 US-3 US-4
Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 7 8
Frequency (Hz) N/A N/A 32600000 25800000
Ranging Status Other Other Success Success
Modulation N/A N/A 64QAM 64QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 4 4
Power Level (dBmV) N/A N/A 46.50 46.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Upstream Burst Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type 16QAM 16QAM 16QAM 64QAM 64QAM 64QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 36 384 384 64 64 64
Preamble Value Offset 396 6 6 396 396 396
FEC Error Correction (T) 0 5 5 6 10 9
FEC Codeword Information Bytes (K) 16 34 34 76 231 236
Maximum Burst Size 0 0 0 3 0 18
Guard Time Size 22 48 48 22 22 22
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

Network Log First Time Last Time Priority Error Number Description
27/12/2016 21:26:04 GMT 27/12/2016 21:26:04 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
27/12/2016 19:24:47 GMT 27/12/2016 19:24:47 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/12/2016 16:52:07 GMT 23/12/2016 16:52:07 GMT Warning (5) 66050310 Auth Success - Web login successful.
23/12/2016 16:46:18 GMT 23/12/2016 16:46:18 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
23/12/2016 16:44:31 GMT 23/12/2016 16:44:31 GMT Warning (5) 66050310 Auth Success - Web login successful.
23/12/2016 16:44:15 GMT 23/12/2016 16:44:15 GMT Warning (5) 66050300 Auth Fail - Web login failed.
23/12/2016 16:44:07 GMT 23/12/2016 16:44:07 GMT Error (4) 68010302 DHCP WAN IP - xx.xx.xx.xx
23/12/2016 16:43:20 GMT 23/12/2016 16:43:20 GMT Warning (5) 66050300 Auth Fail - Web login failed.
23/12/2016 16:43:09 GMT 23/12/2016 16:43:09 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Warning (5) 66050300 Auth Fail - Web login failed.
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
23/12/2016 16:38:19 GMT 23/12/2016 16:38:19 GMT Warning (5) 66050310 Auth Success - Web login successful.
23/12/2016 16:29:27 GMT 23/12/2016 16:29:27 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
23/12/2016 09:11:21 GMT 23/12/2016 09:11:21 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
19/12/2016 04:14:51 GMT 19/12/2016 04:14:51 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
19/12/2016 04:14:51 GMT 19/12/2016 04:14:51 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
19/12/2016 04:14:09 GMT 19/12/2016 04:14:09 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

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ChrisP_Liv
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Message 2 of 12
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Re: Vivid 150_L31 10Mbit Download Speed

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Re: Vivid 150_L31 10Mbit Download Speed

Hey ChrisP_Liv,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear that you're experiencing slow speeds, I know this is disappointing.

 

Checking your connection I can see that we're currently working on a fault in your area under ref: F004968163 which is coming up for review on the 9th Jan. While this fault is on-going you might notice that your speeds are reduced during peak time hours.

 

Please bump this post on or after the 9th for a further update.

 

Appreciate your patience,

Take care.

Heather_J

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Message 4 of 12
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Re: Vivid 150_L31 10Mbit Download Speed

Bump

Still struggling to get anything over 15Mb, more often about 5Mb

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Message 5 of 12
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Re: Vivid 150_L31 10Mbit Download Speed

Bump
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ChrisP_Liv
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Re: Vivid 150_L31 10Mbit Download Speed

This is ridiculous, the point of getting a faster connection was to use Netfix, Amazon etc all of which cost to use. The Download speed is so low and unreliable (4-6Mb at Peak, 15Mb off peak) that I can't use the services I actually want fast internet for. I'm just waiting for FFTP to come to our area, any reasonable competitor... Also why do VM give so little information about faults?

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redridinghood
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Re: Vivid 150_L31 10Mbit Download Speed

they wont your money.if they told you about faults you would wont ££s off this make vigin upset.i completely agree with you about payed apps iv cancelled now tv it was like watching a badly recorded vhs film.just think about all the people that dont look at there routers and think its the norm when its bad at night.they need to do what shops do stick a poster up everywhere PRODUCT RECALL THIS PRODUCT IS FAULTY PLEASE RETURN IT TO WHERE YOU BOUGHT IT FROM AND GET A FULL REFUND.

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Message 8 of 12
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Re: Vivid 150_L31 10Mbit Download Speed

Evening ChrisP_Liv,

 

Thanks for getting back to us.

 

I've check the high peak time traffic fault for an update and our engineers are still working on this to improve bandwidth with a review date of 1st February.

 

With the broadband speeds you are achieving, I can see that you are getting slow speeds at all times of the day. Have you tried a speed test direct to the Super Hub without your equipment connected to see if the speeds differ?

 

Let us know how you get on

Sam


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Message 9 of 12
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Re: Vivid 150_L31 10Mbit Download Speed

I've tried broadband through the SH direct and with SH as modem in the last few days and still struggling to get much more than 9-10Mbit. All a bit depressing really - I'll wait until then to see what happens but I'm not going to stay with Virgin if its anything like some of the delay horror stories in here.

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Re: Vivid 150_L31 10Mbit Download Speed

Hi ChrisP_Liv,

 

Thanks for getting back to us.

 

I've checked the network and the review date has been updated to 1st May 2017. I'm really sorry, I know how frustrating this can be.

 

All the best

 

Josh


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