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fergiet
Superfast
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Virgin you are up for the prize of Worst ISP in the UK

This was posted by me as a reply on another post. However I am really fed up with your non action I felt I needed to post on it's own.

"I am afraid that I take anything Virgin Media tells me with a big pinch of salt.

And as far as review dates go, we tend to say "aye right !".

Tonights contibution to Superfast Virgin Broadband - http://beta.speedtest.net/result/6072221871

Even my bill for my V6 box is still wrong, one box at half price does not equal > £200

Three calls and it's still not corrected !

No discount for poor speeds showing up on bills.

Perhaps I should just use my internet connection in the mornings when it does work as it should.

Oh, did I mention that apart from a letter confirming my written complaint I have had nothing back from your complaints department. Someone phoned me when I was driving and sai they would phone back on Monday after noon. Have they ? No.

 

A very unhappy customer."

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Forum Team
Forum Team
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Message 2 of 2
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Re: Virgin you are up for the prize of Worst ISP in the UK

Hey there fergiet,

Thanks for your post and my sincere apologies for your connection problems.

I want to look into your complaint and check on the status, I'll just need to confirm your account info privately (purple envelope, top right).

Speak with you very soon,

Take care.

Heather_J

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