Menu
Reply
  • 12
  • 0
  • 0
Ethos-Evoss
Joining in
218 Views
Message 1 of 6
Flag for a moderator

Virgin takin mickey again with cust. speeds right?

C'moon v-media..
What's going on???
You started not keeping speeds as should be?
You going back to 2007 year how u been telling custms. "UP TO".. So you could give crappy speeds..
Then 2012-16 u been good and now u gettin crap again!
How you explain my "virtual" or non realistic "150 meg''? And real speed is ridiculous 25?
You must be either joking or takin mick out right ?!?!?

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
143 Views
Message 2 of 6
Flag for a moderator

Re: Virgin takin mickey again with cust. speeds right?

Hello Ethos-Evoss,

 

Thanks for taking the time to post on the community.

 

My apologies you are experiencing slow broadband speeds. I know how frustrating this can be.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004714333 and has a review date of 3rd January 2018. 

 

Do you notice these speeds at all times of the day or just during peak hours?

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 12
  • 0
  • 0
Ethos-Evoss
Joining in
123 Views
Message 3 of 6
Flag for a moderator

Re: Virgin takin mickey again with cust. speeds right?

Since 150 upgrade from 100!
When was on 100 always constant 100
0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
93 Views
Message 4 of 6
Flag for a moderator

Re: Virgin takin mickey again with cust. speeds right?

Hi there Ethos-Evoss,

 

Thanks for getting back to me and the additional information.

 

I understand that you noticed this issue at the time of the upgrade. If you can let me know when you experience the slow speeds, whether it happens at all times of the day or just during peak hours, that would be helpful.

 

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 12
  • 0
  • 0
Ethos-Evoss
Joining in
80 Views
Message 5 of 6
Flag for a moderator

Re: Virgin takin mickey again with cust. speeds right?

All day all weeks all months!
0 Kudos
Reply
  • 21
  • 0
  • 1
jasonukuk
Tuning in
63 Views
Message 6 of 6
Flag for a moderator

Re: Virgin takin mickey again with cust. speeds right?

only thing they like is the money and speed is the customer problem .
that much private words i had with virmin media .
18 months of hell fire,

we fixed close the ticket . and naf all was repair loads of words i had and they wasnt happy with my findings over heard the call to wales office .

that my fix wasnt fixed and they never started it ,

very unhappy vermin media gets away with ripping customers off.
0 Kudos
Reply