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mdiecksa
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Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

Since October last year I have only managed to achieve an average of 50mb download at any given time. I think the only time I achieved over 150mb was the day it as installed. Any time you speak with customer services you are rebuffed with rubbish excuses about maintenance or switching channels.

What else can I do to improve my broadband performance besides switching suppliers, which is looking more and more attractive

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pyrotenax
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag


mdiecksa wrote:

I mainly run Wi-Fi in 5G mode but I have also tried running hardline with zero difference in performance. Just ran a test now and  it topped out at 60Mb.

[URL=http://www.speedtest.net/my-result/6074877802][IMG]http://www.speedtest.net/result/6074877802.png[/I...]

 

Logged onto the router as suggested but where am I looking for the status?


Dont login , just click on router stats




Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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stevedh2
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

In about 1-2 weeks a member of Virgin staff will get to this thread and be able to look into things for you.

In the meantime, are you connected wired or via Wifi. If Wifi what sort of speeds to you get wired.

It may also help if you post your superhub stats here.

Go to 192.168.0.1 click on check router status and post the info here.

 

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mdiecksa
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

I mainly run Wi-Fi in 5G mode but I have also tried running hardline with zero difference in performance. Just ran a test now and  it topped out at 60Mb.

[URL=http://www.speedtest.net/my-result/6074877802][IMG]http://www.speedtest.net/result/6074877802.png[/I...]

 

Logged onto the router as suggested but where am I looking for the status?

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pyrotenax
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Message 4 of 8
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag


mdiecksa wrote:

I mainly run Wi-Fi in 5G mode but I have also tried running hardline with zero difference in performance. Just ran a test now and  it topped out at 60Mb.

[URL=http://www.speedtest.net/my-result/6074877802][IMG]http://www.speedtest.net/result/6074877802.png[/I...]

 

Logged onto the router as suggested but where am I looking for the status?


Dont login , just click on router stats




Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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mdiecksa
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

Is this what you're after? Sorry if its wrong.

Status.jpg

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mssk
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

Same thing with me, I have Vivid 200 fibre. Wifi box is in the living room. And I'm always sitting in the kitchen. Between me and wifi box is only one wall(one wall Karl)- but speed is so slow... 

http://www.speedtest.net/my-result/6077149666

To wifi box connected only 3 phones and this Laptop. Wifi status is showing that everything is OK. if it`s okay, where is the speed?

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Superuser
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Message 7 of 8
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

Mssk

 I would start your own thread rather than hijack someoneelse's thead to get the best support for yourself and not to distract from the OP's proble, Different problems can exhibit the same symptoms, so it is best to start your own thread stating what speeds you are getting whilst wired to the hub directly with a device equipeed with a gigabit ethernet adapter as wireless is too unreliable to give an accurate internet connection speed especially at distance through one wall which is very unlikely to give you 200Mbps even if you do have a wireless device capable of 200Mbps.

mdlieksa

Not quite. you need to post the contents of the Downstream, Upstream and Network logs below the Status tab.

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Forum Team
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Re: Virgin Vivid 200mb Laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag

Hi mdiecksa,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read you are having issues with the broadband connection.

 

From checking your connection, the upstream power levels are too high and for this I would like to book an engineer to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004447513 and has a review date of 5th April.

 

Hope to hear from you soon

Sam


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