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awalos
On our wavelength
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Virgin RipOff Speed!!! Spend 45 pounds but service poor and not help!!!

My current package Vivid200 why upload fine over 10mb ping too fine 10+ but download speed no over 60mb 5940982777.png normal speed from last few weeks always like this. That problem start after upgrade to new SuperHub 3!!!!

 

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Hydrops
Dialled in
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Re: Virgin RipOff Speed!!! Spend 45 pounds but service poor and not help!!!

Downgrading to a slower speed is quite common for VM, if you don't like it you should probably switch provider.

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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Forum Team
Forum Team
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Re: Virgin RipOff Speed!!! Spend 45 pounds but service poor and not help!!!

Hey awalos,

 

Thanks for posting Smiley Happy

 

I'd like to apologise for the slow speeds you're experiencing, I know it's disappointing.

 

I can see that we're in the process of resolving a fault in your area, the ref is: F004698017 and it's due for review on the 25th Jan. While this is on-going you might notice the speeds are reduced during peak time hours (evenings and weekends).

 

Please keep in touch with us and bump this post on or after the review date so we can update you.

 

Thanks for your patience,

Take care.

Heather_J

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