Thanks for letting us know about your issues with your broadband being slow, I apologise for any inconvenience caused.
I have tested things from here and I can see that your Hubs logs show a number of time outs inside the Hubs logs. In order to resolve this an engineer will need to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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