I'm sorry to see that you are experiencing intermittent broadband connection.
Looking at your connection, I can see the SNR (signal to noise ratio) fault in your area which is causing intermittent connection. The reference number is F004885611 and with a review date of later this evening. I will check this and let you know any updates.
With the time-outs in the network log these are showing as the same time-stamp, you can reset these when you get chance.
I remember this issue on my connection all the way back in March which started in December last year - it kept being put back day after day, then it went to weeks - then to months. - I know you'll provably think not, but its is amusing how much twaddle can been posted with very little results. - I now have a review date of 14th December - which after last nights 0.02 mbs down line on a 200.00mbs line joke, will probably be the point I go backwards in technology, and get BT in.
Complete waste of time, I hope your issue is resolved rather than what I have experienced - especially when you promise your son he can play online after his homework is done only to find VIRGIN is complete rubbish.
My dial up modem in 1996 was faster that todays avg speeds.