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Nimbah101
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Very slow uploads for the past week

Hi all, 

I've been experiencing very slow uploads, sub 1Mbps for the past week. 
There was a service incident last week and on Monday however these have now both been closed. 

I've been told there's noise in the network and that's it's being investigated but how long should these things last? and why is there no more alerts for my service status

Thanks,

My logs are full of T3 timeouts. 

 

T3 TimeoutsT3 Timeouts

 

SpeedtestSpeedtest

 

 

 

 

42eebd7f0e134d7feb8742f54948b69e-23-11-2016

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Message 2 of 14
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Re: Very slow uploads for the past week

Morning Nimbah101,

 

Welcome to the community and thanks for posting.

 

I'm sorry to see that you are experiencing intermittent broadband connection.

 

Looking at your connection, I can see the SNR (signal to noise ratio) fault in your area which is causing intermittent connection. The reference number is F004885611 and with a review date of later this evening. I will check this and let you know any updates.

 

With the time-outs in the network log these are showing as the same time-stamp, you can reset these when you get chance.

 

Speak soon

Sam

 

 


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Message 3 of 14
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Re: Very slow uploads for the past week

Evening Nimbah101,

 

Just to let you know that the SNR fault is still ongoing with a review date of tomorrow.

 

I will check this when I am back in the office on Monday.

 

Speak soon

Sam


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Nimbah101
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Re: Very slow uploads for the past week

Thanks for looking into the Samantha.

I appreciate anything you can do to progress this, it's becoming increasingly frustrating.

Do you know if there's any updates on the actual cause or steps the team are taking to fix this ? I need something more than just "we're still working on it "

Thanks
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Nimbah101
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Message 5 of 14
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Re: Very slow uploads for the past week

Any updates?

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Message 6 of 14
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Re: Very slow uploads for the past week

Evening Nimbah101,

 

Thanks for getting back to me.

 

I've taken a look at the SNR fault and the review date has been changed to 7th December, I'm afraid.

 

As I am not in the office on Wednesday I will check this when I am back in the office and let you know any updates.

 

Regards

Sam


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Nimbah101
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Message 7 of 14
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Re: Very slow uploads for the past week

Any news? Uploads are still terrible

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Message 8 of 14
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Re: Very slow uploads for the past week

Hiya Nimbah101,

 

The SNR fault is still ongoing, I'm afraid. The review date is showing as 12th December.

 

I'm really sorry for the delay and inconvenience caused.

 

I'll be in touch soon with more information.

Regards

Sam


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Message 9 of 14
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Re: Very slow uploads for the past week

Morning Nimbah101,

 

Hope you had a nice weekend.

 

I've checked the SNR fault and I'm afraid the review date is 16th December.

 

Speak to you soon

Sam


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daley110
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Message 10 of 14
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Re: Very slow uploads for the past week

Ho ho ho

I remember this issue on my connection all the way back in March which started in December last year - it kept being put back day after day, then it went to weeks - then to months.  - I know you'll provably think not,  but its is amusing how much twaddle can been posted with very little results. - I now have a  review date of 14th December - which after last nights 0.02 mbs down line on a 200.00mbs line joke, will probably be the point I go backwards in technology, and get BT in.

Complete waste of time, I hope your issue is resolved rather than what I have experienced - especially when you promise your son he can play online after his homework is done only to find VIRGIN is complete rubbish.

My dial up modem in 1996 was faster that todays avg speeds.

Merry Christmas VIRGIN

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