I subscribe to the 200mbs tariff and have received this speed plus regularly, but since before the Christmas period my speeds have ranged from 7mbs to 130mbs. When testing the speed on Speedtest.Com the gauge pointer moves in "jerks" backwards and forwards, whereas before it climbed quickly and smoothly. I have spoken by telephone to the helpdesk without success. I cannot understand the erratic performance.
Have you given your hub a factory reset? If you have and it's still not helped then try changing the wireless channels to see if that helps. If that doesn't work either then I'd recommend calling virgin again.
I did a factory re-set, but speeds were the same. Have just come off the phone with Virgin, and they have done several tests and cannot find anything. They are now telling me that there maybe local maintenance that they are not aware off, so give it until after the New Year, and if no improvement the contact them again. Thankyou
You're most welcome! My one has been a bit on and off today as well I'm only on the 50mb service but idk if were from the same area or not, I'm from CV6 postcode area. But I think everyone has been having a bad service on our street and the neighbouring streets. It might be the cable or something in the cabinet, just need it to be fixed lol. I think our cable was put in the early 90s when it was Comtel.