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scottie1796
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Very slow speeds (4-5mbs out of 100mbs!)

Hi,

I'm having issues with my broadband speed. I checked the speed this morning and I'm now only getting around 4-5mbs average.

Considering that I'm supposed to be on the vivid 100 package this is pretty poor.

Is there anything that can be done? I'm in area 20 if that helps.

Cheers

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stevedh2
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Message 2 of 5
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Re: Very slow speeds (4-5mbs out of 100mbs!)

First question, is that wired or via Wifi, if Wifi what are your wired speeds.

2nd question, Do you get those speeds all day?

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the-tick
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Message 3 of 5
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Re: Very slow speeds (4-5mbs out of 100mbs!)

I'm getting the same in area 3

Wi-fi and wired connections 2-7 mbps

On a 200mbps

Run tests via virgin website and power cycled superhub twice
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ncdawood
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Message 4 of 5
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Re: Very slow speeds (4-5mbs out of 100mbs!)

Hi, 

 

I'm also in area 20 and having the same problem. During peak times I'm only getting around 2-3mbps, sometimes even less. It seems fine the rest of the time so I assume this is due to oversubscription? How soon is this likely to be resolved?

thanks

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Forum Team
Forum Team
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Message 5 of 5
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Re: Very slow speeds (4-5mbs out of 100mbs!)

Hi scottie1796,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004865922). Our technicians are working to get this resolved and have set a review date of 8th March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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