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disappointed321
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Very slow speed

Downstream
Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 210750000 Hz 202750000 Hz 218750000 Hz 226750000 Hz 234750000 Hz 242750000 Hz 250750000 Hz 258750000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 10 9 11 12 13 14 15 16 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 15.3 dBmV 15.6 dBmV 15.0 dBmV 14.4 dBmV 15.8 dBmV 15.7 dBmV 15.4 dBmV 14.8 dBmV 41.9 dB 41.9 dB 41.7 dB 41.3 dB 41.4 dB 41.4 dB 41.4 dB 40.9 dB
Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)
 
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GMAN73
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Re: Very slow speed

Best thing you can do is ditch Vermin Media, a sham of a company who promote their so called Fiber network which is really based on old copper technology.  Their promises are not but lies and deceipt.  Im sure it will take 8 days for a VM support person to reponse back and tell you that everything looks wonderful at their end.

sh1te.JPGsh1te2.JPG

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disappointed321
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Re: Very slow speed

Who would you suggest to replace them with ? Are bt a good provider

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Superuser
Superuser
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Re: Very slow speed

Your downstream power levels are way to high, I think even the offshore call center will see that.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

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Forum Team
Forum Team
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Re: Very slow speed

Hi there disappointed321,

 

Thanks for taking the time to post on the community.

 

I'm sorry to see you are experiencing slow broadband speeds.

 

As griffin mentioned the downstream power levels are too high and I can arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004864679 and has a review date of 25th April 2018. As this is a review date it can be subject to change.

 

Hope to hear from you soon

Sam


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disappointed321
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Re: Very slow speed

 So then after the engineer came round the speed did go up to a more acceptable speed but now for the last 2 nights I have been getting speeds of 2 to 4 MB . The service I pay for is 100 MB.

Are these speeds actually acceptable?

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