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longsonqq
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Very slow speed on Super Hub 3

I am using desktop via cable and the Super Hub 3 is on router mode, I should be on 100mb but only got 1.26mb download speed and 0.05mb upload speed.

854d331fee8dd8d7cbdde21465b16e0d

 

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Re: Very slow speed on Super Hub 3

Downstream bonded channelsChannelFrequency(Hz)Power
(dBmV)SNR
(dB)ModulationChannel ID13230000006.540.3256 qam3623150000006.640.3256 qam353283000000740.3256 qam3142750000006.440.9256 qam3052670000006.340.3256 qam2962590000006.140.3256 qam287251000000640.3256 qam278243000000640.9256 qam2692350000006.340.3256 qam25103070000006.940.9256 qam34112990000007.140.3256 qam3312291000000740.3256 qam32

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Re: Very slow speed on Super Hub 3

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

425800000ATDMA38.564 qam64000005120
146200000ATDMA38.564 qam64000005120
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Re: Very slow speed on Super Hub 3

Network Log Date And Time Error Number Event Description

1970-01-01 00:01:26.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:26.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:50.0068000401ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:00:21.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:00:31.0068000500TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:00:33.0068001101TFTP Request Retries exceeded, CM unable to register
1970-01-01 00:00:43.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:00:44.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:26:55.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:27:18.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:27:18.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:27:32.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:28:03.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:28:03.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:29:00.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:29:49.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:29:49.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:30:51.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 12:33:02.0069010200SW Download INIT - Via Config file
2016-11-17 12:42:51.0069011200SW download Successful - Via Config file
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Re: Very slow speed on Super Hub 3

Hi longsonqq,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read that you are experiencing slow broadband speeds.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004846397 and with a review date of 8th March.

 

As this will impact your connection during peak hours, can you complete speed tests at different times of the day whilst the Hub 3 is in modem mode please? This will eliminate other devices connected and I would like to see if there is a difference with the speed results.

 

Let me know how you get on

Sam


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