Hi. I done 200mbps upgrade from 100mpbs VIVID service. I never seem to get close to 200mbps and especially in 'peak' times I get around 35mbps download and upload ~12mbps which is not good enough for the service that I am paying for. I already calling to Virgin team..they don't know what is problem. Last time I spoke 1h 30min but still no changes. A have and connection with Internet cable and still the same speed. I don't want pay for these speed "new upgrade"