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Edupuika369
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Very slow speed at all the time

Hi.
I done 200mbps upgrade from 100mpbs VIVID service. I never seem to get close to 200mbps and especially in 'peak' times I get around 35mbps download and upload ~12mbps which is not good enough for the service that I am paying for.
I already calling to Virgin team..they don't know what is problem. Last time I spoke 1h 30min but still no changes. A have and connection with Internet cable and still the same speed. I don't want pay for these speed "new upgrade"
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Forum Team
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Re: Very slow speed at all the time

Hi Edupuika369,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and everything is looking quite healthy at the moment. Your levels are all within spec and there are no issues with the network in your area.

 

Are you connecting wired or wirelessly?

 

I'd like you to try running a speed test with the hub in Modem Mode to see what kind of results you get.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Superuser
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Re: Very slow speed at all the time

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Message 3 of 3
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Re: Very slow speed at all the time

Hi Edupuika369,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and everything is looking quite healthy at the moment. Your levels are all within spec and there are no issues with the network in your area.

 

Are you connecting wired or wirelessly?

 

I'd like you to try running a speed test with the hub in Modem Mode to see what kind of results you get.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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