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saumtally
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Very slow since upgrade - Area 3 -

Ever since the supposed upgrade to 200mbps, my internet has fallen exponentially. I have kept logs of my download speed and for the last few months, internet has become slower and slower - now seeing 0.6Mbps. Trying calling customer service multiple times, no answer after average 20 mins waiting.

  • Tried rebooting hub, no effect.
  • Slow all day (about 6Mbps), even slower in evening, seeing less than 1Mbps. 

Can anyone please help? Area is 3, post code is cr4. See router logs:

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked13299000000 Hz256 QAM-4.0 dBmV 37.9 dB1000983
Locked9267000000 Hz256 QAM-3.8 dBmV 37.1 dB448286
Locked10275000000 Hz256 QAM-3.7 dBmV 37.1 dB315311
Locked11283000000 Hz256 QAM-3.7 dBmV 37.4 dB282279
Locked12291000000 Hz256 QAM-3.8 dBmV 38.3 dB276275
Locked14307000000 Hz256 QAM-3.8 dBmV 37.9 dB923922
Locked15315000000 Hz256 QAM-4.0 dBmV 38.3 dB929929
Locked16323000000 Hz256 QAM-4.1 dBmV 37.9 dB942941

 

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked137600000 HzATDMA51.0 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked231000000 HzATDMA51.0 dBmV64QAM6400000 Hz5120 Ksym/sec

 

 

 

 

 

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saumtally
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Re: Very slow since upgrade - Area 3 -

Downstream.pngUpstream.png

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Re: Very slow since upgrade - Area 3 -

Hello saumtally,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about your current slow speeds, I know this is really frustrating. I've taken a look at your area and I can see that we're currently working on a fault under ref: F005112960 which will be reviewed on the 28th June. This fault is responsible for reducing speeds, especially during peak time hours and to resolve this we will need to do network upgrades.

I know this isn't the news you were hoping for, please accept my apologies and let me know if I can help with anything else.

Take care.

Heather_J

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