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jamiehoward430
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Very slow peak time speeds

Hi

 

For the past month or so I have been getting very bad speeds, im paying for the top package 

and i just run a speed test and got 7.6mb connected with a cable.

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jamiehoward430
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Re: Very slow peak time speeds

Just an update, its the 200 vivid fibre package I pay for

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Re: Very slow peak time speeds

Hi jamiehoward430,

 

Welcome to the community and thanks for posting.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

I've run some tests on your connection, the line and hub have come back as fine. The network segment is running stable which is good.

 

Do you notice these speeds at all times of the day or just at certain times?

Have you tried a speed test whilst the Super Hub is in modem mode to see if the speeds differ?

 

Let me know how you get on

Sam


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jamiehoward430
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Re: Very slow peak time speeds

HI,

I have now tried in modem mode and is still the same, it's always at peak times,
I do understand and expect it to be slower at these times but speeds <10mb when I pay for 200 is ridiculous.
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Re: Very slow peak time speeds

Hey jamiehoward430,

 

Thanks for getting back to us and for completing the tests we asked for.

 

Apologies again about this, I know it's inconvenient.

 

Everything still looks within range at our end which is very odd. Would you please try and set up a BQM for us to take a look at.

 

Thanks for your patience,

Take care.

Heather_J

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