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mkaminski100
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Very slow internet in RG22 area

According to your website, there are no problems with internet in RG22 5AF area. I even run a test which didnt show any issues, but internet speed fluctuate between 0.1 and 20mb and it's 10mb on average. 

My package is 75mb, so current speed is well below normal speed. 

Could I please ask to check if there is a problem in my area and advise how this can be revolved?

 

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mkaminski100
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Re: Very slow internet in RG22 area

This is the second day we are experiencing slow internet and we can't even make Skype calls. Although speed of 15-20mb are okay for Skype, video and sound break up during call.
How can this be reported to VM? We don't have VM phone So other way would be appreciated
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mkaminski100
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Re: Very slow internet in RG22 area

It looks like VM advisor set channel to 11 which started interfering with neighbours so internet is back to speed when channels are set to auto. 

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Re: Very slow internet in RG22 area

Hello mkaminski100,

 

Thanks for posting Smiley Very Happy

 

Sorry we've not replied sooner, been very busy recently.

 

Good to hear that you've since been able to resolve this issue.

 

Thanks again for posting, let us know if we can help with anything else.

 

Catch you soon,

Take care.

Heather_J

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