It has been as low as 2.0 mbps down and 0.1 mbps up !!!
I've pasted the bits from the status pages that I believe are relevant...
== Network Status
Modem Initialisation Stage Status Downstream Acquisition Locked Primary Frequency 307000000 Hz DHCP Complete TFTP Complete Time Of Day 19:50:16 Security Enabled Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0
Internet Connection IP Address Status WAN IP Address [Removed] Lease Time Remaining 6 days 03:37:07 Expiry Wed 08 Jan 23:27 Current Network Time Thu 02 Jan 19:50
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors Locked 130 307000000 Hz QAM256 1.3 dBmV 38.6 dB 6915 0 Locked 127 283000000 Hz QAM256 2.6 dBmV 39.3 dB 1043 0 Locked 128 291000000 Hz QAM256 2.3 dBmV 39.4 dB 970 0 Locked 129 299000000 Hz QAM256 1.8 dBmV 39.1 dB 1184 0 Locked 131 315000000 Hz QAM256 1.1 dBmV 37.6 dB 8066 0 Locked 132 323000000 Hz QAM256 0.9 dBmV 37.5 dB 3370 0 Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Network log is EMPTY
Firewall log Date Time Source IP Target Port Number Count Event Description Sun 10 Nov 14:52 10.157.132.255 5228 1 IP packet w/MC or BC SRC addr Sun 29 Dec 17:00 192.168.0.28 0 1 ICMP REQ/REP w/MC or BC DEST addr
I've rebooted the superhub a few times, leaving it off overnight out of frustration more than once.
Can anyone give any advice?
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Same here, I posted the info as you have done but it just gets ignored. I have started to look at other deals as the service falls well below what is advertised, 4MB down yet paying for 60MB and they want to upgrade you and then advise the price is going up. VM is very bad for service.
Been out for the day but come home to sluggishness. while D/L at 38 mbps and up at about 1.2 mpbs is not terrible, the initial dns resolution feel like it is taking an age. Pages take a long time 5~10 seconds before any content starts showing up.
And, ping is varying from high 70s,to 100 ms on speedtest