I have a 100Mb boardband package with Virgin and when it works it is great.
However, this happens to be during the day when I am at work. When I have taken the odd day off, I get very close to 100Mb speeds (usually around 90-98Mb) but every from around 5.30pm-10.30pm, I get speeds at most of 15-20Mb if I am lucky - 90% of the time it is closer to 5-8Mb.
I have tried connecting via Ethernet directly into the Superhub 3 so it is not a Wifi issue. There is also no issues currently showing in my area for Broadband.
I assume this simply a case of insufficient network capacity for the amount of users in my area - after all, it is fine during the day or late at night - it's just that main part of the evening when most people are trying to use it.
Which brings me to my point, how can Virgin expect me to pay for 100mb broadband that is usually running at less than 20% of that speed whenever I need to use it?
Slow speeds at peak times (typically 4pm-11pm weekdays and weekends) but full speed at off peak times is normally a symptom of high utilisation/contention in your area. As you say a lack of network capacity in your area at peak times.
Somebody from the VM forum team should be along in a few days (up to a week) to check your connection and can confirm if there is a known issue with your segment of the network. If that is the case they should provide a fault reference and pass your details onto another team who should inform you about your credit options for the lack of service via a PM. They should also be able to provide a review date for the fault. Note that it is a review date not an expected fix date and some customers affected by this kind of issue have been waiting over a year for a fix.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I do apologise for the slow speeds you're experiencing.
I've checked your connection and I can confirm that we're working on a fault in your area. The ref is: F004196539 and it's due for review on the 25th Jan. While this is on-going you might experience slow speeds during peak time hours.
I completely appreciate this is frustrating, please get back in touch if you have any other questions.
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