Re: A wired connection - is not possible as the router is in the other room (which is only about 12ft / 15ft away from where my PC is) and I want to be able to use the WiFi for my other devices on the network. And so that you know - I am aware about changing channel numbers and that channels 1, 6 and 11 are best for non-interference or overlap with other channels on the 2.4Ghz frequency.
I am currently using Channel 11 (which has the least interference from any neighbouring wi-fi, who regulary use Channels 1 and 6 more often than not. - I have an original SuperHub (back from 2010 I think, when I joined VM)
I am using upto 144Mbps and my average signal strength is around 81 - 82%
Hope this is also of some help to why I might be getting slow speeds sometimes!
Thanks for your reply - but I do feel I am being cheated out of a product I am paying for and not getting a good enough service in return - for example you said:
"As this will have an impact on your connection during peak hours, what speeds do you achieve outside these hours?" - Wait a minute, why should this be a problem when I am paying you for a service and you are simply not delivering? It isn't really a good enough excuse is it?!
Also, why is the review date not until 1st March? In the meantime I have to endure poor download speeds
Thanks for getting back in touch, I am sorry to see you have continued to have trouble with your connection.
I am not able to check your connection fully at this time as the hub is showing as offline apologies for this. But I would like to know if the 40-50Mbps stated was on a wired or a wireless connection?
Unfortunately these types of faults can sometimes have a long lead time, this is due to the complexity in getting the fault resolved. They can involve anything from digging up the roads to lay new cables to building new head end buildings to sore equipment.
The can take a lot of time in planning and permissions from local councils, land owners, businesses, gas, water, electric suppliers to name but a few.
I am going to pop you a PM with some more information. Keep an eye out for the Purple Envelope, top right hand corner.