I would like a response from somebody at VM as telephoning support seem futile. Nobody even attempts to diagnose this, not even going through the motions for what I am assuming an over utilisation issue. With my last call to support we spent more time on the phone going through DPA than we talked about this issue before I was asked to call the automated service status the next day (26/01/2017) to get an update.
Re: Very slow download speed - Could VM advise please?
Welcome to the Community!
Really sorry to hear you're having trouble with your connection.
I've run a diagnostic on your account and I can see an issue with your channel SNR that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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