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DavidKing
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Very slow connection

Hi

My first post on here Smiley Surprised   So go easy on me Smiley Happy 

I have been a NTL / Virgin customer for years (10+)  and up to the last 3 weeks everything has been great!  Recently my internet has been rubbish, unable to stream netflix or even Virgins own tv anywhere service.  We only have the 150mb/s line but at the moment it feels like 56k Smiley Sad 

So below is some speed tests and my upstream and downstream.   That is wired mode on the modem.   I have been told If i get the new router my problems might get fixed but VM refuse to send me one out unless I pay but seeing as I dont get what I pay for anyway why should I pay extra?   

6144789628.pngupstream burst.pngupstream.pngdown.png

 

 

 

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DavidKing
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Re: Very slow connection

Not even peak times and still no 150mb connection.    Smiley Sad  netflix is a no go its buffering worse then youtube!   thats on a cabled connection wifi is worse Smiley Sad 

One min 30mb/s next is 16mb/s Smiley Sad  

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Forum Team
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Re: Very slow connection

Hi ,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004610345). Our technicians are working to get this resolved and have set a review date of 17th May 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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