Been having very poor internet speeds in Area 20, especially during peak times.
My house is on a 100Mb plan but we regularly get speeds of 0.5 - 5Mbs which means that gaming, streaming and other things are virtually impossible.
Phoned up several times and have had contradicting stories - some tell me that there's a fault in the area that will be fixed "within a couple of weeks", some say a couple of months and some say there isn't any problem at all.
Has been like this for at least 6 months now and the odd £10 compensation off our bill is simply not good enough. Need an accurate timescale of when this problem will be fixed - as there clearly is one.
Thanks for posting and a big welcome to the community
Sorry to hear about the problems you're having with your connection speed. I want to look into this for you, but I can't find your account info. Would you please drop me a PM confirming your address so I can assist further.
Thanks for your patience, hope you have a great weekend.
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