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DanCheeseman
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Very slow broadband - Area reference 20

Been having very poor internet speeds in Area 20, especially during peak times.

My house is on a 100Mb plan but we regularly get speeds of 0.5 - 5Mbs which means that gaming, streaming and other things are virtually impossible.

Phoned up several times and have had contradicting stories - some tell me that there's a fault in the area that will be fixed "within a couple of weeks", some say a couple of months and some say there isn't any problem at all.

Has been like this for at least 6 months now and the odd £10 compensation off our bill is simply not good enough. Need an accurate timescale of when this problem will be fixed - as there clearly is one.

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Re: Very slow broadband - Area reference 20

Hey DanCheeseman,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about the problems you're having with your connection speed. I want to look into this for you, but I can't find your account info. Would you please drop me a PM confirming your address so I can assist further.

Thanks for your patience, hope you have a great weekend.

Take care.

Heather_J

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