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Biscuit123
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Very slow and laggy internet

Been getting very bad and slow internet for 3 days now...

https://gyazo.com/c37a7f1c3ebe510e5bc07750399fd954 Proof (normally the download speed is 1-4mbs and the upload speed 3-7 mbs)

Down stream (below)

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1299000000438.9256 qam13
23230000001.738.6256 qam16
33150000002.738.6256 qam15
4307000000338.6256 qam14
52910000003.538.9256 qam12
6283000000440.3256 qam11
72750000003.738.9256 qam10
82670000003.540.9256 qam9
92590000004.640.3256 qam8
10251000000538.9256 qam7
11243000000540.3256 qam6
122350000005.440.3256 qam5
13227000000529.5256 qam4
142190000005.126.4256 qam3
152110000004.937.3256 qam2
162030000004.540.3256 qam1

 

Up stream (below)

Channel ID     Frequency(Hz)       Mode            Power                 Modulation                   Channel                      Symbol              

                                                                            (dBmV)                                                 Bandwidth(Hz)                Rate

                                                                                                                                                                                 (ksps)

2                         31000000          ATDMA           50                          64 qam                  6400000                       5120                       

1                         37600000          ATDMA           50                       64 qam                      6400000                   5120

 

OR JUST 

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

231000000ATDMA5064 qam64000005120
137600000ATDMA5064 qam64000005120

 

 

Im new to this,but do you need my network log?Because if full of error numbers 84020200 and 84000700

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Biscuit123
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Re: Very slow and laggy internet

help
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Superuser
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Re: Very slow and laggy internet

Your downstream SNR is too low on channels 13 and 14, and may be causing the issue. VM will need to take a closer look at your connection.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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Forum Team
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Re: Very slow and laggy internet

Hi there Biscuit123,

 

Thanks for taking the time to post on the community.

 

Sorry to read you are experiencing an issue with your broadband connection.

 

As griffin mentioned, the Modem SNR (signal to noise ratio) for downstream on 2 channels are too low. For this I can arrange an engineer appointment and I have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Otherwise the network is running stable, which is good. In the meantime, were the speed tests completed through a wired or wireless connection?

 

Hope to hear from you soon

Sam


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Biscuit123
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Re: Very slow and laggy internet

the speed tests were done through a wireless connection because there is no way I can get wire my internet to my laptop
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Re: Very slow and laggy internet

Thanks for letting us know Biscuit123,

 

I've responded to your private message on behalf of Sam as she is currently away from the office at the moment.

 

Speak to you soon,

 

Nat_J


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