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jimmyp
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Message 21 of 28
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Re: Very slow Down / Up speeds NP19 area

So moderators there's a major problem in our area what's happening we all can't be wrong a reply would be nice
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Forum Team
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Message 22 of 28
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Re: Very slow Down / Up speeds NP19 area

I'm sorry to hear about this shamook,

 

I've located your details and it appears you're currently being affected by a high demand for our service within your area under the fault ticket reference F004747585, with a review currently set for 08 NOV 2017. You might find that your Virgin Broadband, Virgin TV or TiVo® interactive services are a bit slow at certain times of the day.

 

 

Let me know if I can assist with anything further,

 

Nat_J

 

 


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jimmyp
On our wavelength
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Message 23 of 28
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Re: Very slow Down / Up speeds NP19 area

Does this apply to everyone in np19 as o can't even get bbc1 on my v* box now at 19.16
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shamook
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Message 24 of 28
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Re: Very slow Down / Up speeds NP19 area

Its not certain times of the day its all day .. i suppose i will be getting refunded for reduced services as im not even getting 50mb ?
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Forum Team
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Message 25 of 28
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Re: Very slow Down / Up speeds NP19 area

Hi shamook,

Thanks for keeping in touch Smiley Happy

I appreciate this fault is frustrating. I'll get in touch with you via PM (purple envelope, top right) with more info.

Speak with you soon,

Take care.

Heather_J

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grayz
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Message 26 of 28
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Re: Very slow Down / Up speeds NP19 area

Been getting speeds of 10Mbps I pay for 150 . Rang Virgin today  only to be told it,'s a utilisation problem in  NP19 should be fixed 8th November " Fingers crossed"  the chap on the phone actually said "fingers crossed". Gave a £12  credit because " You are getting some service ".

This is so bad it needs to be sorted quickly. 

 

 

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kubr1ck
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Message 27 of 28
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Re: Very slow Down / Up speeds NP19 area

Happening to me. Currently getting download speeds averaging 15mbs. Paying for 200mbs. Rarely had problems with VM in the past but this is rubbish.  Have been trying to play Destiny online but it’s impossible as I get kicked every 10 minutes due to connection issues. 

 

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DBNate
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Message 28 of 28
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Re: Very slow Down / Up speeds NP19 area

i have been told by virgin for the past year they are doing up grades in the area i'm NP 10 and still no better i have a 200 meg connection (rephrase that) i should have a 200 meg connection im lucky to get between 3 meg to 40 meg and that's wired 

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