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fatgit
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Very poor speeds, Area 20 (BB11 2L)

Im on the 70Mbit, but most days from around 3pm-midnight I'm getting 1-15Mbit (average is around 7).

I assume it's congestion as I know neighbours are having the same problem and have reported it multiple times over the last 6 months, but nothing has improved.

I keep trying the webchat, but I just get a message that all the operators are busy, try later, and I can't currently call.

Router stats attached just in case it's something else

[MOD EDIT: Inappropriate Image removed (Contains IP address), please review the Forum Guidelines]

Screenshot 2017-01-10 17.48.35.pngScreenshot 2017-01-10 17.48.46.pngScreenshot 2017-01-10 17.51.21.png

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Re: Very poor speeds, Area 20 (BB11 2L)

Hi Fatgit,

 

Welcome to the forum and sorry to hear you're getting poor speeds in the evening. I've just checked your connection and there is a contention fault in the area under ticket F004132365. This will cause slow speeds in peak times when traffic is heaviest and is due for review 25/01/17.


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fatgit
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Re: Very poor speeds, Area 20 (BB11 2L)

25th has come and gone, and it's still as bad.