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sparrow_hawk
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Very poor performance - 30MB broadband only package GL50

I have been experiencing very variable and frequently poor service over the last few months. The symptoms are high packet loss and latency times. This happens many times a day, at times that I would not consider peak times either.

I've tried rebooting my router but this doesn't resolve the issue, even temporarily.

I've been using Think Broadband's quality monitor for the last week or so. This monitors pings sent to the WAN IP of my router, thus measuring the performance of my connection and the ability of the router to service the ping requests. Here is the graph from today.

http://www.thinkbroadband.com/ping/share/c5b01cd21b625e2926a7ec2bcd0687d7-31-12-2016.html

Below is a terminal log of a ping to Goggle's DNS cluster during a particularly bad period.

64 bytes from 8.8.8.8: icmp_seq=3561 ttl=56 time=44212.477 ms

Request timeout for icmp_seq 69142

Request timeout for icmp_seq 69143

Request timeout for icmp_seq 69144

Request timeout for icmp_seq 69145

Request timeout for icmp_seq 69146

Request timeout for icmp_seq 69147

Request timeout for icmp_seq 69148

Request timeout for icmp_seq 69149

Request timeout for icmp_seq 69150

Request timeout for icmp_seq 69151

Request timeout for icmp_seq 69152

Request timeout for icmp_seq 69153

Request timeout for icmp_seq 69154

Request timeout for icmp_seq 69155

Request timeout for icmp_seq 69156

Request timeout for icmp_seq 69157

Request timeout for icmp_seq 69158

Request timeout for icmp_seq 69159

Request timeout for icmp_seq 69160

Request timeout for icmp_seq 69161

Request timeout for icmp_seq 69162

Request timeout for icmp_seq 69163

64 bytes from 8.8.8.8: icmp_seq=3563 ttl=56 time=65656.745 ms

64 bytes from 8.8.8.8: icmp_seq=3564 ttl=56 time=64655.646 ms

64 bytes from 8.8.8.8: icmp_seq=3566 ttl=56 time=62806.178 ms

64 bytes from 8.8.8.8: icmp_seq=3569 ttl=56 time=59825.417 ms

64 bytes from 8.8.8.8: icmp_seq=3570 ttl=56 time=58825.194 ms

64 bytes from 8.8.8.8: icmp_seq=3572 ttl=56 time=56824.227 ms

Request timeout for icmp_seq 69170

Request timeout for icmp_seq 69171

Request timeout for icmp_seq 69172

Request timeout for icmp_seq 69173

Request timeout for icmp_seq 69174

Request timeout for icmp_seq 69175

Request timeout for icmp_seq 69176

Request timeout for icmp_seq 69177

Request timeout for icmp_seq 69178

Request timeout for icmp_seq 69179

Request timeout for icmp_seq 69180

Request timeout for icmp_seq 69181

64 bytes from 8.8.8.8: icmp_seq=3585 ttl=56 time=61372.809 ms

64 bytes from 8.8.8.8: icmp_seq=3588 ttl=56 time=58364.144 ms

Request timeout for icmp_seq 69184

Request timeout for icmp_seq 69185

Request timeout for icmp_seq 69186

Request timeout for icmp_seq 69187

Request timeout for icmp_seq 69188

Request timeout for icmp_seq 69189

64 bytes from 8.8.8.8: icmp_seq=3591 ttl=56 time=63776.477 ms

64 bytes from 8.8.8.8: icmp_seq=3592 ttl=56 time=62771.523 ms

Request timeout for icmp_seq 69192

Request timeout for icmp_seq 69193

64 bytes from 8.8.8.8: icmp_seq=3595 ttl=56 time=63485.557 ms

64 bytes from 8.8.8.8: icmp_seq=3598 ttl=56 time=60533.678 ms

64 bytes from 8.8.8.8: icmp_seq=3601 ttl=56 time=57699.212 ms

64 bytes from 8.8.8.8: icmp_seq=3604 ttl=56 time=54698.867 ms

64 bytes from 8.8.8.8: icmp_seq=3605 ttl=56 time=53698.841 ms

64 bytes from 8.8.8.8: icmp_seq=3607 ttl=56 time=51671.364 ms

64 bytes from 8.8.8.8: icmp_seq=3608 ttl=56 time=50667.539 ms

64 bytes from 8.8.8.8: icmp_seq=3610 ttl=56 time=52394.051 ms

64 bytes from 8.8.8.8: icmp_seq=3613 ttl=56 time=49384.373 ms

64 bytes from 8.8.8.8: icmp_seq=3616 ttl=56 time=46374.825 ms

64 bytes from 8.8.8.8: icmp_seq=3617 ttl=56 time=45374.223 ms

64 bytes from 8.8.8.8: icmp_seq=3618 ttl=56 time=44369.116 ms

64 bytes from 8.8.8.8: icmp_seq=3619 ttl=56 time=43367.909 ms

64 bytes from 8.8.8.8: icmp_seq=3620 ttl=56 time=42363.830 ms

64 bytes from 8.8.8.8: icmp_seq=3621 ttl=56 time=41362.878 ms

64 bytes from 8.8.8.8: icmp_seq=3622 ttl=56 time=40358.917 ms

64 bytes from 8.8.8.8: icmp_seq=3623 ttl=56 time=39358.019 ms

64 bytes from 8.8.8.8: icmp_seq=3626 ttl=56 time=39735.231 ms

64 bytes from 8.8.8.8: icmp_seq=3630 ttl=56 time=46101.487 ms

64 bytes from 8.8.8.8: icmp_seq=3631 ttl=56 time=45098.786 ms

Request timeout for icmp_seq 69214

Request timeout for icmp_seq 69215

Request timeout for icmp_seq 69216

Request timeout for icmp_seq 69217

Request timeout for icmp_seq 69218

Request timeout for icmp_seq 69219

64 bytes from 8.8.8.8: icmp_seq=3634 ttl=56 time=50273.277 ms

64 bytes from 8.8.8.8: icmp_seq=3636 ttl=56 time=48268.232 ms

Request timeout for icmp_seq 69222

64 bytes from 8.8.8.8: icmp_seq=3637 ttl=56 time=50396.243 ms

64 bytes from 8.8.8.8: icmp_seq=3640 ttl=56 time=48501.144 ms

64 bytes from 8.8.8.8: icmp_seq=3642 ttl=56 time=46493.539 ms

64 bytes from 8.8.8.8: icmp_seq=3643 ttl=56 time=45492.273 ms

64 bytes from 8.8.8.8: icmp_seq=3644 ttl=56 time=46676.264 ms

Request timeout for icmp_seq 69228

64 bytes from 8.8.8.8: icmp_seq=3645 ttl=56 time=48903.421 ms

Request timeout for icmp_seq 69230

Request timeout for icmp_seq 69231

64 bytes from 8.8.8.8: icmp_seq=3646 ttl=56 time=50903.688 ms

64 bytes from 8.8.8.8: icmp_seq=3648 ttl=56 time=48901.636 ms

Request timeout for icmp_seq 69234

64 bytes from 8.8.8.8: icmp_seq=3649 ttl=56 time=51043.587 ms

Request timeout for icmp_seq 69236

Request timeout for icmp_seq 69237

64 bytes from 8.8.8.8: icmp_seq=3650 ttl=56 time=52955.579 ms

64 bytes from 8.8.8.8: icmp_seq=3652 ttl=56 time=50952.416 ms

64 bytes from 8.8.8.8: icmp_seq=3653 ttl=56 time=49950.525 ms

64 bytes from 8.8.8.8: icmp_seq=3654 ttl=56 time=48946.474 ms

64 bytes from 8.8.8.8: icmp_seq=3655 ttl=56 time=51078.513 ms

64 bytes from 8.8.8.8: icmp_seq=3656 ttl=56 time=50075.619 ms

64 bytes from 8.8.8.8: icmp_seq=3658 ttl=56 time=48071.394 ms

64 bytes from 8.8.8.8: icmp_seq=3659 ttl=56 time=49965.206 ms

64 bytes from 8.8.8.8: icmp_seq=3660 ttl=56 time=48961.160 ms

Request timeout for icmp_seq 69247

64 bytes from 8.8.8.8: icmp_seq=3662 ttl=56 time=50142.721 ms

Request timeout for icmp_seq 69249

Request timeout for icmp_seq 69250

64 bytes from 8.8.8.8: icmp_seq=3663 ttl=56 time=52535.149 ms

64 bytes from 8.8.8.8: icmp_seq=3665 ttl=56 time=50528.414 ms

64 bytes from 8.8.8.8: icmp_seq=3666 ttl=56 time=49526.817 ms

64 bytes from 8.8.8.8: icmp_seq=3667 ttl=56 time=48526.924 ms

64 bytes from 8.8.8.8: icmp_seq=3669 ttl=56 time=49564.386 ms

64 bytes from 8.8.8.8: icmp_seq=3670 ttl=56 time=48559.715 ms

64 bytes from 8.8.8.8: icmp_seq=3672 ttl=56 time=46558.898 ms

64 bytes from 8.8.8.8: icmp_seq=3673 ttl=56 time=45556.141 ms

64 bytes from 8.8.8.8: icmp_seq=3674 ttl=56 time=44557.130 ms

64 bytes from 8.8.8.8: icmp_seq=3675 ttl=56 time=46881.246 ms

64 bytes from 8.8.8.8: icmp_seq=3676 ttl=56 time=45880.649 ms

Request timeout for icmp_seq 69262

I have two computers on my LAN and they are both affected in the same way, thus minimising the possibility that it is caused by these devices. Logically then, the fault must be with the router or my connection.

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sparrow_hawk
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Re: Very poor performance - 30MB broadband only package GL50

Since the 1st Jan, my service has improved considerably, as evidenced by the graph below. I'm interested to know what might have brought about this change as I've not contacted Virgin.

1st Jan 20171st Jan 201730th Dec 201630th Dec 2016

 

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