Thanks for getting in touch, I'm sorry to see you have been having trouble with your connection.
I have taken a look and it seems there is a couple of things going on here. Firstly it seems you are affected by fault ref F004817704 for SNR and FECS (Signal to Noise Ratio and Forward Error Corrections). The engineers are aware and hope to have this resolved by 24/10/2016.
The other thing I can see is a fault for slow speeds during peak times, ref F004629687, this is currently with the planning team so I don't have a lot of information on this currently. We should have more news after 07/12/2016.
I have popped the details across to the team that deal with this sort of issue and they will contact you as soon as they can with more information.
Apologies that I do not have better news for you at this time. I will let you know as soon as i know more on the SNR issue.
Thank you for also getting in touch, I am sorry to see you have also had trouble with your speeds.
I have taken a look and it seems that you are affected by fault ref F004391015 for slow speeds at peak times. I don't have a lot of news on this currently as the planning team are currently looking into the best way to proceed with the fault. We should know more after 26/10/2016.
I have popped the details across to the team that deals with this sort of issue and they will contact you as soon as they can with some more information.
I am sorry that I do not know more about the fault at this time.