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praeter
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Very Slow in Evenings

Normally get about 50 MB during the day but a few weeks ago that started dipping badly every evening - to around 4MB - it was OK for a few days, but the problem has come back again.

What's the best way to resolve this? 

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Forum Team (Retired) Adam_L
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Re: Very Slow in Evenings

Hi praeter, 

Thanks for letting us know about your slow speeds issues in the evenings, I apologise for any inconvenience caused.

I have tested the connection from here and I noticed that your area cable seems to suffer some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours. The reference number for this is 

F003488995 and is currently scheduled for review around the beginning of March.

Thanks for your patience regarding this matter, one of my colleagues will be along with some more information for you. In order to make their job a little easier, I will need to confirm a few security questions with you. I will send you a PM (purple envelope at the top) detailing what's required. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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