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krish46
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Very Slow broadband speed

Hi , I have been having really slow broadband speed for few days.

I tried to restart the router, turn it on and off.I checked the service status and it showed no issues.

I have a cable connected to my PC , usually I get over 100 mbps  but in these last few day it's been between 0.20 - 2.00 mbps . 

I tried to call but I got asked for a password , Don't really know what password they are asking.(I know it sound dumb) Smiley Happy

Maybe some one can help me Smiley Happy

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Forum Team (Retired) Adam_L
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Re: Very Slow broadband speed

Hi krish46, 

Thanks for letting me know about your issues with your slow broadband speeds, I apologise for any troubles incurred.

I have tested your connection from here and I noticed that you're only locking onto one upstream channel and this will need to be looked at by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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