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hyyde
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Very Slow Speed on VIVID 100, Derby Area 20

Hello, 

I see there are hundreds of us having same issue with VM. I literaly just got my broadand activated after nearly 2 weeks and i was happy i will be able to browse internet quickly. But no... not this time.

With 100Mbps broadband I was getting around 1,5 mbps 2h ago. now it gone up to 5-10 mbps.

I think that in times like this where nearly everything is conected to th Internet those companies shoulb be able to provide stable and quick internet. How is it that such a big company like Virgin media can't provide good service for so many people ? Where all this money people are paying is going for ? Surely not for improving quality of their services.

I have question to other customers: what would you recommend at this point when i still can cancel it ( 14 days period)? Should i stay with them and hope for better speed or cancel and find someone else ? If anyone has some experience with other providers in Derby , please let me know which one is good. Doesnt have to be 100, 200 mbps. 50-80 will do the job. I was with TalkTalk for a long time, but then i had to move out. I decided to go with VM because of that advertised speed was impressing for that price.

I'm pretty sure they won't  help me to get propper speed. Im not expecting full 100mbps , but around 80 would be nice. Virgin Media any cooments ? Any chance for better speed ? I know you can do it. I had simmilar problems and other providers could affect the speed and they actualy helped when it was too slow. 

Thank you.

 

Edit:

Haha, i just did another test : Download 3.5 mbps, Upload 4.5-5mbps. Amazing job Virgin Media. 

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dr-john
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Message 2 of 9
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Re: Very Slow Speed on VIVID 100, Derby

Are you doing the speed test via a wi-fi connection or an ethernet cable to connect to the router?

I complained that my 100mbps was only giving 70mbps after upgrading from 70 to 100, only to discover that that was the limit of my wi-fi adaptor in my laptop. So, on tech support's advice, I tried a direct ethernet cable to the router and got 98mbps. Embarrassing. As my NEW laptop had an older model of wi-fi adaptor fitted than my partner's ten year old laptop. 

So start by testing via a direct ethernet cable to get a more realistic number, which would make your grounds for complaint better if the rate was still slow.

And use the same speedtest site every time - I always use speedtest.net and select the nearest test server, although the beta version seems to do this all by itself. 

 

EDIT just now, 10:45pm, I got 52mbps. This is the slowest I've tested and my laptop is on all day and I usually get close to the 70mbps that the wi-fi adaptor can give.

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hyyde
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Message 3 of 9
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Re: Very Slow Speed on VIVID 100, Derby

Hi, I ve been testing with WiFi only for now. As i had TalkTalk before and i could easly get 50-60 mbps on a 70 mbps broadband. So i dont see any reason why this time i should get less with much quicker internet. But i will definitly try cabe as well. 

Anyway I understand Wifi might be much slower, but 90-98% slower then the advertised speed ? Seriously ? I had that speed 1,5mbps 15 years ago in Poland, with some wierd old-school-modem thingy. So I propably wont accept aanythin less than 60mbps via wifi. I didnt choose it for 'maybe i will be lucky and i will get 30' , but for those 60-80mbps.

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hyyde
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Re: Very Slow Speed on VIVID 100, Derby

Hi again, I did some testing via cable. Its better , maximum was 73mbps, but not very stable. i did like 10 tests and its between 30 and 70. so that not good at all. I need a stable internet conection. And i need WiFi. I can't connect our mobile phones via cable.  

So what can i do in this case ? Any way Virgin Media can improve it ? 

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hyyde
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Re: Very Slow Speed on VIVID 100, Derby

And the stats. I forgot about that:

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1298750000-0.438.9256 qam21
2322750000038.9256 qam24
3314750000040.3256 qam23
4306750000-0.238.9256 qam22
5290750000-0.538.9256 qam20
6282750000-0.738.9256 qam19
7274750000-138.9256 qam18
8266750000-138.6256 qam17
9258750000-1.238.9256 qam16
10250750000-1.238.9256 qam15
11242750000-1.438.9256 qam14
12234750000-1.438.9256 qam13
13226750000-1.538.9256 qam12
14218750000-1.538.6256 qam11
15210750000-1.938.9256 qam10
16202750000-238.9256 qam9
17194750000-238.9256 qam8
18186750000-238.9256 qam7
19178750000-238.6256 qam6
20170750000-1.738.9256 qam5
21162750000-1.740.3256 qam4
22154750000-1.938.9256 qam3
23146750000-238.6256 qam2
24138750000-238.9256 qam1

 

Cable Modem Status Item Status Comments

Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
32600000
Locked
Provisioning State
Online
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hyyde
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Message 6 of 9
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Re: Very Slow Speed on VIVID 100, Derby

Hi again. The cable speed seems to be fine, but the wifi is still poor. Any one knows a way how to fix the wifi ?  Or how to get longer virign media cable so i can move router around the house, maybe that will help ?

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hyyde
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Message 7 of 9
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Re: Very Slow Speed on VIVID 100, Derby

Hello, 

Anyone here ? 

How is this even possible to have upload much faster then Download ? Whats wrong with this wifi ?

Thats my last test speed: 

test.jpg

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Forum Team
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Message 8 of 9
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Re: Very Slow Speed on VIVID 100, Derby

Sorry to hear about this hyyde,

 

Have you tried Changing your Virgin Media Hub's wireless channel in order to potentially improve this type of connection?

 

Nat_J


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hyyde
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Message 9 of 9
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Re: Very Slow Speed on VIVID 100, Derby

Hi, yes i tried different chanells. No change. 

Technician was checking it today, and apparently its fine. he tried on his phone and he got 110 mpbs. But that was on 5ghz wifi signal. I got 5ghz wifi adapter for my PC and even with 5ghz i still got poor signal and terrible speed. its stil low , around 10, maybe 15 mbps. But signal is full - i have 5 bars on my PC.

I tried this adapter with my lapttop downstairs and i could reach 90mbp but barely. Most of the time it was 50-60. So i would say this might be house problem or my adapter is to weak ( i bought it today - Tp Link AC600 DualBand Archer T2U) I will be testing it or i will try signal booster or something like that .

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