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MadScouser
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Very Slow Internet Speed

Hi Guys, 

 

First time poster so be gentle Smiley Wink

 

For the last 4 months I have been suffering very slow internet speeds

 

I am currently on 100mb and using Superhub 2.

After so many calls to the Virgin line with feedback from, peak times to I have slow network adapters on my pc and laptop (gigabit on both and both gaming spec), to oh factory reset your router every 2 weeks to get a decent speed!!! and also service upgrades in area affecting speed

As you can see i am often below 10mb and as a 100mb subscriber I feel this is really poor
I have even done total reinstalls on both PC and Laptop(HP OMEN)

 i have posted my current results from my desktop, I nearly fell off my seat this morning when I actually got over 100mb for the first time since upgrading from 50mb service, but got home and back down

 

9/9/2016 4:44 PM GMT 3.11 Mb/s1.32 Mb/s220 msManchester~ 50 miShare
  9/9/2016 4:42 PM GMT 4.55 Mb/s5.64 Mb/s204 ms   
  9/9/2016 7:03 AM GMT 79.19 Mb/s5.74 Mb/s20 ms   
  9/9/2016 6:57 AM GMT 102.33 Mb/s6.20 Mb/s8 ms   
  9/8/2016 5:37 PM GMT 4.34 Mb/s5.52 Mb/s13 ms   
  9/7/2016 9:43 PM GMT 13.24 Mb/s5.70 Mb/s55 ms   
  9/7/2016 5:57 PM GMT 2.79 Mb/s5.34 Mb/s26 ms   
  9/3/2016 7:48 PM GMT 2.53 Mb/s5.89 Mb/s12 ms   
  9/3/2016 9:19 AM GMT 60.60 Mb/s5.13 Mb/s11 ms   
  9/2/2016 6:39 PM GMT 14.02 Mb/s6.10 Mb/s11 ms   
  9/2/2016 6:35 PM GMT 10.83 Mb/s6.15 Mb/s19 ms   
  9/2/2016 6:33 PM GMT 8.64 Mb/s5.49 Mb/s12 ms   
  9/2/2016 6:54 AM GMT 91.22 Mb/s5.62 Mb/s68 ms   
  9/2/2016 6:35 AM GMT 89.35 Mb/s1.17 Mb/s8 ms   
  9/2/2016 6:33 AM GMT 89.63 Mb/s4.03 Mb/s11 ms   
  9/1/2016 9:59 PM GMT 2.82 Mb/s1.59 Mb/s176 ms   
  9/1/2016 9:49 PM GMT 2.50 Mb/s4.01 Mb/s298 ms   
  9/1/2016 9:47 PM GMT 2.21 Mb/s3.99 Mb/s264 ms   
  9/1/2016 9:37 PM GMT 3.26 Mb/s5.62 Mb/s188 ms   
  9/1/2016 9:34 PM GMT 2.88 Mb/s1.73 Mb/s160 ms   
  9/1/2016 9:27 PM GMT 3.17 Mb/s2.27 Mb/s200 ms   
  9/1/2016 9:26 PM GMT 2.91 Mb/s1.67 Mb/s253 ms   
  9/1/2016 9:23 PM GMT 3.01 Mb/s4.61 Mb/s197 ms   
  9/1/2016 6:08 PM GMT 9.26 Mb/s2.75 Mb/s197 ms   
  9/1/2016 6:06 PM GMT 5.81 Mb/s3.03 Mb/s115 ms   
  8/31/2016 9:27 PM GMT 2.25 Mb/s1.17 Mb/s65 ms   
  8/31/2016 9:17 PM GMT 2.33 Mb/s3.01 Mb/s24 ms   
  8/31/2016 9:14 PM GMT 1.60 Mb/s2.88 Mb/s25 ms   
  8/31/2016 9:13 PM GMT 2.02 Mb/s2.93 Mb/s52 ms   
  8/31/2016 9:04 PM GMT 5.48 Mb/s6.19 Mb/s61 ms   
  8/31/2016 9:03 PM GMT 5.98 Mb/s6.17 Mb/s25 ms   
  8/31/2016 6:37 PM GMT 10.95 Mb/s6.21 Mb/s12 ms   
  8/31/2016 6:35 PM GMT 6.88 Mb/s6.18 Mb/s12 ms   
  8/31/2016 5:15 PM GMT 45.35 Mb/s5.98 Mb/s9 ms   
  8/31/2016 5:14 PM GMT 44.54 Mb/s6.14 Mb/s12 ms   
  8/30/2016 10:56 PM GMT 25.28 Mb/s6.04 Mb/s11 ms   
  8/30/2016 10:50 PM GMT 24.38 Mb/s6.10 Mb/s11 ms   
  8/30/2016 5:13 PM GMT 55.92 Mb/s6.17 Mb/s13 ms   
  8/30/2016 4:34 PM GMT 53.05 Mb/s5.94 Mb/s12 ms   
  8/30/2016 4:32 PM GMT 5.78 Mb/s5.54 Mb/s44 ms   
  8/29/2016 9:44 PM GMT 1.81 Mb/s0.33 Mb/s841 ms   
  8/29/2016 9:38 PM GMT 0.31 Mb/s0.10 Mb/s1026 ms   
  8/29/2016 9:23 PM GMT 2.38 Mb/s6.08 Mb/s348 ms   
  8/29/2016 9:10 PM GMT 2.99 Mb/s3.74 Mb/s196 ms   
  8/29/2016 9:06 PM GMT 2.70 Mb/s6.12 Mb/s12 ms   
  8/29/2016 12:25 PM GMT 80.50 Mb/s6.19 Mb/s11 ms   

 

Any advice to keep up a decent speed as this is really getting on my nerves now and i'm getting no solution from VM

 

Thank you in advance

 

Cheers

 

Andy

 

 

 

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TomSpeed
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Message 4 of 23
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Re: Very Slow Internet Speed

Liverpool L20 here, Same probs for 12 months now, gradually got worse & worse, they claimed to have fixed it 3 weeks ago, nothing has changed, actually it's worse if anything! Great of a day, crap after 4-5pm.

Just had to come off my fav game server, pings fluctuate constantly between 40 - 500ms.

I'm realizing now the 100meg/200meg numbers are just what you "may" get if hardly anyone else is using their service. They ahve clearly OVERSOLD their services.

No one would by a car that only gave <5% performance between 5pm and midnight, somehow they think this is acceptable.

Tech support no longer answer my forum posts. Smiley Sad

Calling on Monday, had enough, I suggest everyone else does too!

Might get in touch with , is it, OfCom? But I'm not sure if they deal with individual complaints, only groups of people.

Tom.


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jasonu
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Message 2 of 23
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Re: Very Slow Internet Speed

the slow will stay . 

this is what u signed up for . failed fixes to my service .

 

200meg lucky get 20 meg .

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MadScouser
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Message 3 of 23
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Re: Very Slow Internet Speed

yup, know hat you mean buddy, been away since friday, just got home and speed between 3.17 + 5.42. getting beyond a joke now

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TomSpeed
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Message 4 of 23
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Helpful Answer

Re: Very Slow Internet Speed

Liverpool L20 here, Same probs for 12 months now, gradually got worse & worse, they claimed to have fixed it 3 weeks ago, nothing has changed, actually it's worse if anything! Great of a day, crap after 4-5pm.

Just had to come off my fav game server, pings fluctuate constantly between 40 - 500ms.

I'm realizing now the 100meg/200meg numbers are just what you "may" get if hardly anyone else is using their service. They ahve clearly OVERSOLD their services.

No one would by a car that only gave <5% performance between 5pm and midnight, somehow they think this is acceptable.

Tech support no longer answer my forum posts. Smiley Sad

Calling on Monday, had enough, I suggest everyone else does too!

Might get in touch with , is it, OfCom? But I'm not sure if they deal with individual complaints, only groups of people.

Tom.

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seamat
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Message 5 of 23
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Re: Very Slow Internet Speed

Really surprised you have not had a comment from the tech guys in Swansea.  They are usually right on the case on this forum mate.

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MadScouser
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Message 6 of 23
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Re: Very Slow Internet Speed

Yup. Getting nowhere with anyone. Fed up now and looking at moving to sky

Again from 5 tonight. Dropped to 1.5-2.5mb. Stayed that all evening. Back up to 80 just after midnight. No one on here giving feedback. No one responding though social media and another fob off call saying maintenance in the area till November. How come the maintenance is only done while people are in during evening. Annoyed as hell as can't stream Netflix or play online as ping and speed to slow

Beyond a joke bud
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Forum Team
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Message 7 of 23
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Re: Very Slow Internet Speed

Hi Andy

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are experiencing slow broadband speeds. 

 

I've managed to locate your account and it appears you are being affected by a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F002878929 and with a review date of 30th November.

 

I did notice that the upstream power levels are too high at 53 dBmV and as this can also impact your connection, I would like to arrange an engineer appointment to check this over for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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zbn0103
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Message 8 of 23
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Re: Very Slow Internet Speed

I am also having the same problem! Virgin media is not looking after our repeated complaint. I am ready to leave if they don't care.
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Clarkyjp
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Message 9 of 23
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Re: Very Slow Internet Speed

Have been a customer for 3 years, in August this year Virgin installed a 3 Hub claiming it would greatly improve the speeds. I checked the speeds over a 10 day period and its really poor. sometime as low as 2Mpbs. There are occasions when it reaches 99Mbps but normal poor. Im considering changing ISP. Any suggestions for a better one than Virgin. Thanks  james

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Clarkyjp
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Message 10 of 23
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Re: Very Slow Internet Speed

Hi, I wonder if you can assist ?
I have been a Virgin broadband customer for some time -
I am disappointed by the broadband speeds. I was expecting improvements after your engineer installed the Hub3 in August BUT this has not improved
The router is connected by ethernet cable directly into my iMac, there are no obstacles or devices close by. Please see below the results of speeds tests which can be seen is not generally good. 
On the laptop the signal often defaults to other neighbours ISP providers in the locality rather than Virgin.

My business depend on a good internet connection and am frustrated by a slow download/upload speed.
Your engineer installed the Virgin Media Hub 3 router on 30th August 2016 claiming it would significantly improve the speeds and i expected improved internet speeds but am extremely disappointed here are the speed tests taken over 10 days. as you can see the average speed is well below what you promised. speeds as low as 2.73Mbps have been recorded. Im so frustrated Im considering changing ISP.

tested using Ookla network testing

                                       Download                            Upload

13 Oct - 10am                 Mbps                                   Mbps
                                        93.12                                    9.35

23 Oct - 12pm                  4.13                                      3.45


24 Oct - 11am                    71.42                                 10.04
              5pm                     31.22                                  10.01
              10pm                   6.28                                      9.98

25 Oct - 10am                   57.73                                   10.01

26 Oct - 12pm                   82.63                                   10.12
               3pm                    89.16                                   10.04
              9pm                    9.41                                        7.62

27 Oct    9pm                   4.80                                       8.98

28 Oct    8pm                   3.21                                       3.74
               9pm                   2.73                                       2.31

29 Oct    10am                75.88                                    10.08
               3pm                  53.86                                    10.01
             10pm                 40.23                                       8.59

30 Oct    9am                 16.92                                     10.06
             10pm                   3.49                                      9.80

31Oct    11am                 90.94                                     10.09
                5pm                31.57                                      10.09
               9pm                  4.90                                         9.21

1Nov      10am              108.44                                      10.04
               3pm                80.40                                       10.08
             10pm                 5.02                                          9.18

2Nov      4pm                27.42                                       10.12
              6pm                23.95                                       10.16
Kind regards

James Clark

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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